Technical Virtualization Expert for Infrastructure
hace 3 días
At Kyndryl, we are seeking a highly skilled Technical Virtualization Expert to join our team. As a key member of our infrastructure team, you will be responsible for designing, building, and managing mission-critical technology systems that the world depends on every day.
The ideal candidate will have expert-level skills in one or more Virtualization technologies, including common Virtualization tools from VMware, Citrix, or Microsoft. They will act as a technical escalation point (SME) for the Workplace Virtualization Systems Management Specialists and provide technical leadership to internal delivery teams, customers, and Customer Account Teams regarding all technical discussions, major incidents, complex RFS activities, etc.
Responsibilities:
- Lead the resolution of all major incidents in the customer's Virtualization environment and provide technical resolution within the agreed SLA timeframe.
- Ensure the stability of the customer's Virtualization environment and review and implement any changes to the environment as required with minimum to no impact to customer business.
- Provide technical recommendations to customers to review the IT environment, work on remediating technological gaps, develop remediation plans, and perform in scope contractual patching and maintenance.
- Participate in customer problem, incident, and change systems, assist teammates in Problem Determination, and participate/follow in customer change management processes.
Required Skills and Qualifications:
- Excellent written and oral communication skills.
- Fluent in English.
- Able to articulate technical issues and resolutions using non-technical language for understanding.
- Knowledge of Incident, Problem, and Change process.
- Knowledge of Citrix/VMware/Windows virtual desktop solutions to include components and configuration.
- Ability to troubleshoot and resolve complex VDI related issues.
- Implement VMware Horizon, VMware vSphere, VMware Software Defined deployments (vSAN/NSX), and other related technologies.
- Determine root cause and outline future preventative actions.
- Knowledge of problem and change management tools.
- Excellent teamwork skills balanced with the ability to work independently.
About Kyndryl:
We are at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.
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