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Technical Problem Solver

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Key Responsibilities
  • Provide recommendations for improved procedures and policies.
  • Work with vendors to ensure issue resolution meets Citi's standards and notify customers of ongoing production issues.
  • Ensure seamless communication between support and development teams for timely production issue resolution.
Requirements
  • 1-2 years' experience in handling production support activities.
  • Knowledge of UNIX, SQL, and Autosys.
  • Experience managing ticketed query systems and maintaining comprehensive databases of queries and resolutions.
Desirable Skills
  • Strong design and execution mindset for resolving complex technical issues.
  • Ability to oversee process escalation and prioritize technical issue resolution.
  • Experience in developing and maintaining technical support documentation.