Application Resolution Expert

hace 23 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Summary

Citi is seeking a skilled and experienced Technical Analyst to join our Applications Support team. As a Technical Analyst, you will play a key role in ensuring the smooth operation of our applications and providing top-notch support to our users.

Key Responsibilities

  • Providing technical support for Citi Applications, utilizing a good understanding of apps support procedures and concepts.
  • Fielding issues and queries from stakeholders, providing short-term resolutions, and working with relevant technology partners for long-term remediation.
  • Developing a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Acting as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participating in disaster recovery testing and making evaluative judgments based on analysis of information.

Requirements

  • 6-9 years of experience in Application Support role, system engineer or system support engineer.
  • Previous experience or interest in standardization of procedures and practices.
  • Bachelor's/University degree or equivalent experience.
  • Intermediate/advanced English language skills.


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