Application Resolution Expert
hace 23 horas
Job Summary
Citi is seeking a skilled and experienced Technical Analyst to join our Applications Support team. As a Technical Analyst, you will play a key role in ensuring the smooth operation of our applications and providing top-notch support to our users.
Key Responsibilities
- Providing technical support for Citi Applications, utilizing a good understanding of apps support procedures and concepts.
- Fielding issues and queries from stakeholders, providing short-term resolutions, and working with relevant technology partners for long-term remediation.
- Developing a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Acting as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participating in disaster recovery testing and making evaluative judgments based on analysis of information.
Requirements
- 6-9 years of experience in Application Support role, system engineer or system support engineer.
- Previous experience or interest in standardization of procedures and practices.
- Bachelor's/University degree or equivalent experience.
- Intermediate/advanced English language skills.
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