Billing Resolution Expert

hace 3 días


San Francisco, Heredia, Costa Rica Stryker A tiempo completo

Our Mission:

Stryker's mission is to drive healthcare improvement through innovative medical technologies and exceptional customer service.

Job Overview:

The Billing Resolution Expert supports the team in resolving disputes and analyzing complex cases. Key responsibilities include processing and approving customer credit/debit notes, exchange orders, revenue transfer, refunds, rebates, admin fees, and tax credits/tax debits.

Responsibilities:

  • Complete all reports sent by Sales and Corporate within the same month (Revenue transfer, ACES, Rebates, Admin Fees, Robotic Flag, Taxes, Credits, Hydroset, Cement Tracing)
  • Review, complete, and execute offsets following internal controls and DOA guidelines
  • Analyze any credit balance accounts to determine if a refund should be processed
  • Perform follow-up procedures, as needed, with customers and accounts review
  • Work with other internal and external customers to resolve differences and improve processes (Customer, Collections, Sales, Customer Service among others)
  • Create tax credits and debits to accurately report our taxes
  • Contribute to accurate customer master data elements
  • Keep track of time spent on tasks for billing purposes
  • Assist with monthly close process

Requirements:

  • Bachelor's degree in a business field (e.g., Accounting, Finance, Economics, etc.)
  • Microsoft Office proficiency, including Excel, Access & Outlook
  • Advanced MS Office Suite skills
  • Fluent spoken and written English
  • Oracle, SAP, and JDE systems knowledge is a plus

Experience:

  • 2-3 years relevant working experience in a finance function in a shared service environment or multinational companies
  • ERP technology (SAP, Oracle, JDE) experience; ERP implementation experience is a plus

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