Billing Resolution Expert
hace 3 días
Our Mission:
Stryker's mission is to drive healthcare improvement through innovative medical technologies and exceptional customer service.
Job Overview:
The Billing Resolution Expert supports the team in resolving disputes and analyzing complex cases. Key responsibilities include processing and approving customer credit/debit notes, exchange orders, revenue transfer, refunds, rebates, admin fees, and tax credits/tax debits.
Responsibilities:
- Complete all reports sent by Sales and Corporate within the same month (Revenue transfer, ACES, Rebates, Admin Fees, Robotic Flag, Taxes, Credits, Hydroset, Cement Tracing)
- Review, complete, and execute offsets following internal controls and DOA guidelines
- Analyze any credit balance accounts to determine if a refund should be processed
- Perform follow-up procedures, as needed, with customers and accounts review
- Work with other internal and external customers to resolve differences and improve processes (Customer, Collections, Sales, Customer Service among others)
- Create tax credits and debits to accurately report our taxes
- Contribute to accurate customer master data elements
- Keep track of time spent on tasks for billing purposes
- Assist with monthly close process
Requirements:
- Bachelor's degree in a business field (e.g., Accounting, Finance, Economics, etc.)
- Microsoft Office proficiency, including Excel, Access & Outlook
- Advanced MS Office Suite skills
- Fluent spoken and written English
- Oracle, SAP, and JDE systems knowledge is a plus
Experience:
- 2-3 years relevant working experience in a finance function in a shared service environment or multinational companies
- ERP technology (SAP, Oracle, JDE) experience; ERP implementation experience is a plus
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