Partner Success Account Management Specialist

hace 4 semanas


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

Microsoft is seeking a highly skilled Partner Success Account Management Specialist to join our team. As a key member of our Global Customer Success organization, you will be responsible for maintaining direct relationships with a portfolio of Microsoft Partners who focus their businesses on Microsoft cloud technologies.

Key Responsibilities:

  • Work with partners to maximize the return on investment from their purchase of the Advanced Support for Partners (ASfP) service plan
  • Manage a portfolio of partners to accelerate cloud consumption and obtain high renewal rates on ASfP
  • Assist partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver best in class cloud deployments
  • Guide partners to build and optimize their support helpdesk to provide improved support to our collective customers
  • Create targeted service delivery plans (SDPs) aimed at optimizing the partners' business growth across any/all applicable Microsoft Cloud businesses
  • Work with partners to remove sales blockers and provide support through deployment and migration scenarios
  • Engage to assist with critical support cases by working to secure relevant Microsoft support resources
  • Manage related technical and/or executive escalations as needed

Requirements:

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Business level fluency to read, write and speak English and Spanish

About Microsoft:

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.



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