Partner Operations Specialist

hace 3 semanas


San José, San José, Costa Rica Smartsheet A tiempo completo

Smartsheet is seeking a skilled Partner Operations Specialist to support the sales teams throughout the sales cycle.

This role will be based out of Costa Rica and reports to our Manager of Partner Operations based out of the U.S.

**Key Responsibilities:**

  • Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
  • Manage high volume intake queue, maintaining consistent SLAs
  • Manage partner deal registration process (lead routing)
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract related adjustments
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)

**Requirements:**

  • 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
  • 2+ years of experience working with channel partners
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
  • Ability to thrive in a fast-paced, evolving, high-growth environment; ability to execute on new processes
  • Ability to problem solve and work cross departmentally with multiple stakeholders
  • Communicates clear and effectively to various situations and audiences
  • Experience working in Salesforce, Smartsheet and Tableau preferred

**Perks & Benefits:**

  • Fully paid Health & Life insurance for full-time employees and family members
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • Monthly stipend to support your work and productivity
  • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer:**

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote



  • San José, San José, Costa Rica Expedia Partner Solutions A tiempo completo

    **Account Development Specialist**At Expedia Partner Solutions, we're looking for a skilled Account Development Specialist to join our team. As an Associate Account Manager, you will be responsible for onboarding, developing, and maintaining a high-quality portfolio of hotels and property products for our global customer base.This role is the core of our...


  • San José, San José, Costa Rica Svc Operations A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Fintech Regulatory Compliance Specialist to lead our regulatory compliance efforts and obtain the required authorizations and licenses for our projects in Costa Rica.Company OverviewSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleWondery, an Amazon company, is seeking a highly organized and detail-oriented Sales Operations Specialist to join our Account Management team. As a key member of our team, you will be responsible for validating and inputting accurate order information into our Order Management System, analyzing data to ensure data hygiene, and working with our...


  • San José, San José, Costa Rica Boston Scientific Corporation A tiempo completo

    **Channel Partner Principal Specialist - Costa Rica**At Boston Scientific Corporation, we're seeking a highly skilled Channel Partner Principal Specialist for our Costa Rica office. This role will focus on managing a portfolio of channel partners, driving sales growth, and ensuring compliance with regulatory and company guidelines.Key Responsibilities:Manage...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk Job OpportunitySplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.About the...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    At Crg Solutions, we are seeking a Talent Management Operations Specialist to join our Talent Management team. This role is located in Costa Rica and will provide talent support in Costa Rica and for Practices globally.This role is responsible for providing daily operational support in the areas of onboarding, performance management, employee engagement and...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Financial Operations SpecialistAs a Financial Operations Specialist at Publicis Re:Sources Global, you will be responsible for ensuring the accuracy and completeness of financial transactions. Your duties will include:Coordinating with financial departments to record accounting transactions in HFMProviding support for internal, FMC, and external...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleCome build the future of entertainment with Amazon Support Services Costa Rica Srl - B20. We're looking for a talented Compliance Operations Specialist to join our team.ResponsibilitiesAs a Compliance Operations Specialist, you will be responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification,...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Settlement Operations Specialist**Western Union is seeking a highly skilled Senior Settlement Operations Specialist to join our team. As a key member of our Settlement Operations team, you will be responsible for performing complex settlement operations tasks, ensuring daily and monthly operational KPIs are met, and providing high-quality support to...


  • San José, San José, Costa Rica Smith+Nephew A tiempo completo

    Transforming Manufacturing at Smith+NephewWe are seeking a talented Industrial Operations Specialist to join our team at Smith+Nephew. As an Industrial Operations Specialist, you will play a key role in driving manufacturing excellence and efficiency across our global operations.Key Responsibilities:Develop and implement tactical capacity planning processes...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    **Job Summary**We are seeking a highly motivated and analytical Financial Operations Specialist to join our team at Boston Consulting Group. This role will be responsible for processing and delivering financial transaction services to our North America Regional finance teams.**Key Responsibilities**Maintain employee records, liaising with Human Resources...


  • San José, San José, Costa Rica Td Synnex A tiempo completo

    Job Title: Global Legal Operations SpecialistJob Summary: We are seeking a skilled Global Legal Operations Specialist to join our team. The ideal candidate will have experience in legal operations, process management, and project coordination.Key Responsibilities:Coordinate legal operations processes and proceduresDevelop and maintain legal operation systems...


  • San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    Marketing Operations SpecialistAt Tcs Expeditions, we're seeking a skilled Marketing Operations Specialist to support the execution of trip marketing initiatives. Key responsibilities include managing marketing expenses, coordinating with internal stakeholders, and overseeing direct mail fulfillment. The ideal candidate will possess a strong understanding of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the Role:Amazon Support Services Costa Rica SRL is seeking a skilled Global Benefits Operations Specialist to join our growing Benefits Operations Services organization. In this role, you will provide professional services to administer global benefit programs for Amazonians.Key Responsibilities:Monitor technical issues related to US 1P system and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is a full-time, seasonal position based in Costa Rica. The Vendor Chargeback Dispute Management team in Costa Rica is seeking a back-office Support Operations Specialist.Job OverviewThe Support Operations Specialist will be part of the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations), supporting...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    ROLE OVERVIEWWe are seeking a highly skilled Finance Specialist to join our North America Regional Finance Shared Services team at Boston Consulting Group's BCG Nexus office in Heredia, Costa Rica. As a key member of our team, you will play a critical role in supporting the financial management of client and case team portfolios, collaborating with multiple...

  • Operations Expert

    hace 3 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **Specialist for Operations Role Overview**We are seeking a skilled Operations Expert to play a crucial role in understanding our customers' needs and external partner capabilities to deliver exceptional service solutions. This individual will be responsible for assisting multiple Strategic Network partner locations with day-to-day needs related to our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Job Title: Support Operations SpecialistThis is a full-time, permanent position based in Costa Rica, offering a unique opportunity to work in a dynamic and collaborative environment. As a Support Operations Specialist, you will be responsible for managing vendor chargeback disputes, ensuring accurate and timely resolution, and improving internal processes to...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Financial Operations SpecialistAt Pfizer, we are committed to delivering innovative medicines that improve the lives of patients around the world. Our Finance team plays a critical role in this mission, and we are seeking a highly skilled Financial Operations Specialist to join our team.Prepare accurate and timely financial reports, including balance sheets...


  • San José, San José, Costa Rica Zoetis A tiempo completo

    Job SummaryZoetis is seeking a skilled Treasury Operations Specialist to join its global team. The successful candidate will be responsible for managing bank relationships, account services, and daily treasury operations.Key ResponsibilitiesInitiate treasury-related paymentsManage account liquidity and funding in the US, Canada, and Latin AmericaProvide...