Senior HR Business Partner
hace 9 horas
About Amzn Support Srvcs Costa Rica
We are seeking a highly skilled and experienced Senior HR Business Partner to join our team in Costa Rica. In this role, you will be responsible for providing strategic HR support to employees across the US, driving business outcomes through process improvements, and fostering a positive employee experience.
Key Responsibilities:- Employee Contact Handling: Respond to employee calls, cases, and chats that are escalated from ERC Sr. Admins, providing timely and effective resolutions to ensure excellent customer service.
- Escalations: Handle high-level complex escalations within the ERC US FC, Ops, and Corporate scope, making high judgment recommendations in the absence of clear guidance.
- Decision Making: Make strategic decisions in the absence of clear guidance, using data and trends to inform decisions and drive business outcomes.
- Process and Service Delivery Management: Serve as a subject matter expert on process consulting, collaborating with stakeholders to identify and eliminate root causes of high-volume contacts and defects.
- Project Management: Develop project plans, secure resources, and collaborate effectively with stakeholders to define strategy, goals, and commitment to timelines and deliverables.
- Data Analysis: Use data to facilitate systemic changes, presenting recommendations to improve the employee experience based on data and trend analysis.
Requirements:
- Experience: 3+ years as an HR Generalist, HR Specialist, or Contact Center professional in a corporate environment.
- Education: Master's Degree in Business or HR-related field.
- Skills: Strong relationship building skills, high degree of HR process and policy knowledge, experience working with senior leaders.
About Amzn Support Srvcs Costa Rica
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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