Senior HR Business Partner

hace 9 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are seeking a highly skilled and experienced Senior HR Business Partner to join our team in Costa Rica. In this role, you will be responsible for providing strategic HR support to employees across the US, driving business outcomes through process improvements, and fostering a positive employee experience.

Key Responsibilities:
  • Employee Contact Handling: Respond to employee calls, cases, and chats that are escalated from ERC Sr. Admins, providing timely and effective resolutions to ensure excellent customer service.
  • Escalations: Handle high-level complex escalations within the ERC US FC, Ops, and Corporate scope, making high judgment recommendations in the absence of clear guidance.
  • Decision Making: Make strategic decisions in the absence of clear guidance, using data and trends to inform decisions and drive business outcomes.
  • Process and Service Delivery Management: Serve as a subject matter expert on process consulting, collaborating with stakeholders to identify and eliminate root causes of high-volume contacts and defects.
  • Project Management: Develop project plans, secure resources, and collaborate effectively with stakeholders to define strategy, goals, and commitment to timelines and deliverables.
  • Data Analysis: Use data to facilitate systemic changes, presenting recommendations to improve the employee experience based on data and trend analysis.

Requirements:

  • Experience: 3+ years as an HR Generalist, HR Specialist, or Contact Center professional in a corporate environment.
  • Education: Master's Degree in Business or HR-related field.
  • Skills: Strong relationship building skills, high degree of HR process and policy knowledge, experience working with senior leaders.

About Amzn Support Srvcs Costa Rica

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and results-driven individual looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



  • San José, San José, Costa Rica Everty A tiempo completo

    Overview:Everty seeks a seasoned Senior HR Business Partner to spearhead the development and implementation of strategic HR initiatives that drive business results. Reporting to the Strategic HRBP, this role will focus on building and maintaining effective relationships with People Leaders across the organization.As a trusted advisor, you will provide...


  • San José, San José, Costa Rica Inchcape A tiempo completo

    Unlock Your Potential with Our Global Automotive LeaderInchcape is the leading global automotive distributor, operating in over 40 markets worldwide. We partner with top brands to power better mobility today and in the future.Our diverse team of over 20,000 talented individuals fosters an inclusive culture that champions exceptional customer experiences. As...


  • San José, San José, Costa Rica Everty A tiempo completo

    Overview:Everty seeks a seasoned Senior HR Business Partner to provide guidance and support to People Leaders in HR matters.This role will involve overseeing the day-to-day operations of the HR department, ensuring compliance with human resources policies, procedures, and programs. You will also be responsible for managing functional areas such as employee...

  • HR Business Partner

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking an HR Business Partner to join our team at Amazon Support Services Costa Rica Srl. This is a full-time position that requires strong communication, data analysis, and problem-solving skills.About the RoleThe successful candidate will be responsible for performance management, compensation management, employee relations, policies and practices,...


  • San José, San José, Costa Rica Jll A tiempo completo

    About the Role:">We are seeking a highly skilled Global Human Resources Business Partner to join our team in Latin America. This role will be responsible for providing strategic HR support to senior leaders and business teams, driving business growth, and enhancing employee engagement.Responsibilities:">Partner with senior leaders to develop and implement...

  • Strategic HR Partner

    hace 2 meses


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Job SummarySmartsheet is looking for an Associate HR (People) Business Partner to join our People & Culture (P&C) team, and support our growing employee population in San Jose, Costa Rica.About the RoleYou will support our global P&C programs and work directly with our teams in the Costa Rica office. You will be a member of the People Business Partner (PBP)...


  • San José, San José, Costa Rica Evolution A tiempo completo

    At Evolution, we are committed to innovation and excellence in our products and services. As a world leader in the online casino industry, we strive to create an environment that fosters growth and development for our employees.This role presents a unique opportunity to join our team as an HR Business Partner in our Costa Rica entity. You will be responsible...


  • San José, San José, Costa Rica Equifax A tiempo completo

    The **Senior Human Resources Business Partner** at Equifax leads the creation and execution of the human capital strategy for a medium to large organization, encompassing talent acquisition, talent management, compensation, organizational health, and employee relations to drive business objectives.**Key Responsibilities**Partner with line leaders to define...


  • San José, San José, Costa Rica Gensler A tiempo completo

    **Overview of Gensler**Gensler is a global architecture, design, and planning firm that is committed to delivering best-in-class design. Our company culture is diverse and reflects the interests of our people.Job Description:As an HR Business Partner at Gensler, you will serve as an influencer and problem solver who likes to serve the organization and its...


  • San José, San José, Costa Rica Hanesbrands, Inc. A tiempo completo

    Hanesbrands, Inc. is a global apparel company with over 60,000 associates in 47 countries. We are committed to creating the world's best apparel and driving business growth.Job SummaryWe are seeking an experienced Sr Analyst, FP to join our team as a Senior Finance Business Partner. This role will be responsible for analyzing business performance, preparing...


  • San José, San José, Costa Rica Intel A tiempo completo

    About IntelWe are the world leader in microprocessor technology, shaping the future of innovation and making amazing experiences possible for business and society.Our Human Resources team enables this innovation by supporting our employees in all their HR needs, delivering trusted services to foster our success and enrich lives.Job SummaryThis is an exciting...


  • San José, San José, Costa Rica Arb Call Facilities A tiempo completo

    Arb Call Facilities is seeking a highly experienced Human Resource Manager to join our team.Key Responsibilities:• Oversee and manage all facets of Human Resources, including Compensation and Benefits, Employee Relations, Discipline, and Performance Management.• Develop and implement employee programs to improve engagement and productivity.• Maintain...


  • San José, San José, Costa Rica Evolution A tiempo completo

    Company Overview:">Evolutions' vision is to be a world leader in product innovation and advanced IT solutions for online casinos, fostering an environment where talented individuals can grow and develop together with the company.">We are a high-growth company breaking new ground in one of the world's most fast-moving industries. Our commitment to excellence...


  • San José, San José, Costa Rica Equifax A tiempo completo

    Company OverviewEquifax is a leading provider of data analytics and technology solutions. As a Strategic HR Business Partner, you will be part of our team that drives business growth and success.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    A high-impact Sr. HR Business Partner opportunity has emerged at Amazon Support Services Costa Rica Srl in San Jose, Costa Rica.Estimated salary: $120,000 - $180,000 per year.About the RoleThis role involves partnering with business leaders across Stores Corp organizations to drive growth and excellence in Costa Rica.The ideal candidate will be an...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Job DescriptionThe Human Resources Business Partner plays a pivotal role in delivering excellent HR administration services to employees, managers, and the HR community at Lonza.Key Responsibilities:Deliver accurate and timely HR administration support to internal stakeholders, ensuring adherence to HR procedures and processes.Document and transfer knowledge...


  • San José, San José, Costa Rica Equifax A tiempo completo

    We are seeking an HR Systems Analyst to join our fast-paced, global technology environment. This role involves collaborative work, continuous improvement, and team development in a leading-edge technology setting.Job Responsibilities:Collaborate with domain owners to capture initiative requirements and develop solutions for great customer experience.Partner...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryThe Human Resources Partner (HRP) will act as a key influencer in supporting managers with talent management processes, performance management, people development, and the implementation of organizational changes. With visibility across businesses and access to data on manager and employee requests, the HRP is well-positioned to identify trends,...


  • San José, San José, Costa Rica Uniform Advantage Brands A tiempo completo

    Uniform Advantage Brands is seeking a highly experienced and skilled Senior HR Operations Manager to lead our international expansion efforts. This critical role will be responsible for managing and resolving complex employee relations issues, conducting thorough investigations, and serving as the primary liaison to external HR services providers.About UsAt...


  • San José, San José, Costa Rica Convera A tiempo completo

    About Convera:We are a leading provider of B2B cross-border payments solutions, with over 30,000 customers worldwide. As a truly global company, we value diversity and seek talented individuals to join our team.Job Summary:We are seeking a Senior Human Resources Strategist to lead our global HR operations. This is an exciting opportunity for a results-driven...