Senior Sales Operations Specialist
hace 1 día
Job Summary
This is a dynamic opportunity for a highly skilled Sales Management and Support Professional to join Sgf Global's team. As a key member of our organization, you will be responsible for providing critical support to our Sales teams, ensuring the efficient processing and approval of quotes, and delivering exceptional results within established time and quality standards.
Key Responsibilities:
- Efficiently prepare and process ELA quotations in collaboration with Sales Account Managers or Deal Management team.
- Track and maintain Enterprise License Agreements (ELAs) in support of quote creation and delivery.
- Reconcile completed Installed Base (IB) report to Customer Records.
- Liaise with various internal teams to ensure seamless processing and approval of quotes.
- Analyze and identify potential Installed Base mismatches.
- Participate in Corporate and local projects as necessary.
- Manage deal operations queries.
- Deliver high-quality results within established timeframes, adhering to Service Level Agreements (SLAs).
- Escalate and remediate data challenges with data integrity teams that impact the quoting process.
Requirements:
- Bachelor's degree preferred, or 2-3+ years of industry experience in an operational environment.
- Experience with task prioritization, workload, and escalation management.
- Ability to work effectively across global teams.
- Strong database and MS Office skills.
- Excellent communication, organizational, and problem-solving skills.
- Able to learn systems quickly with minimal guidance.
- Proven attention to detail and ability to prioritize tasks effectively.
Preferred Skills:
- Experience in Oracle 11i/SAP/SFDC, Order processing, service contract renewals processing, distribution, and invoice process.
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