Sales Operations Leader for North America

hace 2 días


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

The Sales Operations function plays a vital role in supporting the Sales team's efforts to drive revenue growth and improve customer satisfaction.

As a Sales Operations Manager, you will be responsible for providing strategic support to the VP, Sales Operations, in delivering on the Sales Operations directive. This involves absorbing activities that allow Sales to focus on high-value tasks, such as working closely with customers.

Your key responsibilities will include:

  • Managing a portfolio of assigned countries within the North America region and supervising a team of associates who provide internal communications with various teams, ensuring excellent customer support and experience.
  • Delivering high levels of service quality to both internal and external clients.
  • Developing critical metrics for assigned regions to measure performance and drive improvement.
  • Accountable for the results produced by the team, handling performance through work assignment and review, mentorship, training, and other forms of support.
  • Servicing as a supplement to the team by contributing to work performed and developing associates to meet evolving business needs.
  • Supervising for and identifying trends affecting SFDC data quality.
  • Identifying and raising issues requiring VP, Sales Operations, Account Management, Relationship Management, and/or Senior Management involvement.
  • Engaging relevant Moody's Investors Service personnel, producing briefing memos, and providing support to resolve issues in a timely manner.
  • Building and maintaining excellent relationships with internal partners across Moody's, particularly with the Sales organization in assigned regions.
  • Collaborating with Moody's Sales teams, Billing, Collections, GMO, and Pricing to minimize Unbilled and Accounts Receivable.
  • Working with Sales teams, GMO, Pricing, and Billing to determine root causes and corrective actions for any issues that may arise.
  • Identifying, recommending, and leading the implementation of opportunities to improve Commercial processes and the overall customer experience.
  • Leading and participating in projects as assigned.
  • Representing the Sales Ops team in internal meetings where applicable.


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