Operations Leader for Amazon Support Services

hace 4 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About this role

This is a challenging opportunity for an experienced Operations Leader to join our SJO Support Operations team in Costa Rica. As a key member of our team, you will be responsible for leading a team of L4 managers, L3 and L4 investigators, and will play a critical role in ensuring the smooth operation of our supply chain.

Key responsibilities

  • Lead and develop a team of up to 50 L3 & L4 hourly Investigation Specialists
  • Manage the career growth and development of associates, driving focus on Amazon's Core Values
  • Partner with stakeholders to solve medium to high complexity problems
  • Provide analysis and program support to stakeholder teams
  • Identify and eliminate root cause barriers to accuracy, productivity, quality, and investigation specialist knowledge gaps

Requirements

  • 3+ years of experience in dashboard interpretation (Tableau, PowerBI, Quicksight)
  • Advanced MS Excel expertise
  • University bachelor's degree completed

What we offer

  • A dynamic and engaging work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Leader looking for a new challenge, please submit your application.



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