Operations Leader for Amazon Support Services
hace 4 días
About this role
This is a challenging opportunity for an experienced Operations Leader to join our SJO Support Operations team in Costa Rica. As a key member of our team, you will be responsible for leading a team of L4 managers, L3 and L4 investigators, and will play a critical role in ensuring the smooth operation of our supply chain.
Key responsibilities
- Lead and develop a team of up to 50 L3 & L4 hourly Investigation Specialists
- Manage the career growth and development of associates, driving focus on Amazon's Core Values
- Partner with stakeholders to solve medium to high complexity problems
- Provide analysis and program support to stakeholder teams
- Identify and eliminate root cause barriers to accuracy, productivity, quality, and investigation specialist knowledge gaps
Requirements
- 3+ years of experience in dashboard interpretation (Tableau, PowerBI, Quicksight)
- Advanced MS Excel expertise
- University bachelor's degree completed
What we offer
- A dynamic and engaging work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Operations Leader looking for a new challenge, please submit your application.
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAs a key member of Amazon Support Services Costa Rica Srl’s finance team, you will be responsible for invoice validation and entry, resolution of vendor inquiries, and partnering with vendors to resolve account statement discrepancies.**Key Responsibilities include:**• Invoice validation and entry according to company goals and KPIs• Resolution of...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree in accounting and commerce (B. Com) is required for this role.Advanced knowledge of Excel is necessary for this position.2+ years of experience in finance operations, shared services, accounts payable, account receivable (collections) or general ledger is required.Amazon Finance & Global Business Services (FGBS) plays a key role in the...
-
Financial Analyst
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoFinancial Analyst Job DescriptionAmazon Support Services Costa Rica SRL is seeking a highly skilled Financial Analyst to join our dynamic team. As a Financial Analyst, you will play a critical role in supporting our Finance Operations, Accounting & Analysis (FOAA) team.Key Responsibilities:Perform financial reporting and support monthly P&L analysis and...
-
Senior Financial Analyst
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Financial Analyst to join our Amazon Support Services Costa Rica SRL team. As a key member of our Finance Operations, Accounting & Analysis (FOAA) team, you will play a critical role in supporting our Amazon Air team.Key ResponsibilitiesDevelop and maintain financial models and reports to support business...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree in Finance or Accounting (or related field) and at least 1 year of experience in high-volume financial and/or operational roles, including accounts payable/payments/invoice processing and vendor support. Fluency in English and Portuguese is required.Amazon Finance & Global Business Services (FGBS) plays a key role in the company's mission...
-
Financial Analyst
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleAmazon Support Services Costa Rica SRL is seeking a highly skilled Financial Analyst to join our dynamic Finance Operations, Accounting & Analysis (FOAA) team. As a Financial Analyst, you will play a critical role in supporting our team's financial reporting, analysis, and forecasting needs.Key ResponsibilitiesPerform financial reporting and...
-
Financial Analyst
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoFinancial Analyst Job DescriptionAmazon Support Services Costa Rica SRL is seeking a highly skilled Financial Analyst to join our dynamic team. As a Financial Analyst, you will play a critical role in supporting our Finance Operations, Accounting & Analysis (FOAA) team.Key Responsibilities:Perform financial reporting and support monthly P&L analysis and...
-
Amazon AP Corporate Fincom Manager I, Fincom Leader
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryAmazon Finance & Global Business Services (FGBS) plays a key role in the company's mission to be Earth's most customer-centric company. FGBS includes finance functions like Financial Planning and Analysis (FP&A), Accounting, Tax, as well as other functions like Global Real Estate and Facilities (GREF), Investor Relations, and...
-
Risk Operations Specialist, Amazon Music
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Risk Operations Specialist to join our team at Amazon Music. As a Risk Operations Specialist, you will be responsible for moderating Trust and Safety issues for emerging audio products.Key ResponsibilitiesOwn all moderation decisions and drive expedient resolution for critical issuesWork with a cross-functional team...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey Responsibilities:Conduct research, analysis, and communication with customers to perform collection activities for accounts receivable in Brazil.Reconcile AR account(s) to the general ledger and manage/resolve invoice discrepancies to ensure timely and accurate receivables.Manage internal and external accounts receivable inquiries and maintain customer...
-
Data Analyst
hace 5 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey Responsibilities:Work with text, speech, and other data types, attaching tags to contents at scale.Deliver high-quality labeled data, leveraging guidelines to meet specific key performance indicators.Report issues with tools and software to the development team when necessary.Provide feedback for improvements to existing tooling that can increase...
-
Finance Learning and Development Manager, Global Amazon
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Finance Learning and Development Manager to join our team in Amazon Support Services Costa Rica Srl. The successful candidate will be responsible for designing, developing, and delivering training programs for Finance Operations teams in the Americas region.Key ResponsibilitiesOwn core business processes for the...
-
Strategic Sourcing Leader
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Sourcing Leader to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Corporate Procurement team, you will be responsible for developing and executing global sourcing strategies to deliver against business objectives.Key ResponsibilitiesDevelop and implement global sourcing...
-
Senior Operations Manager
hace 5 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoOverviewAmbitious and results-driven Site Operations Leader sought to spearhead site operations and drive business growth. This role is responsible for developing and implementing strategies to enhance productivity, efficiency, and quality across multiple Amazon products and services. As a key member of the global team, the successful candidate will lead a...
-
Senior Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoAbout the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to join our team at Amazon Support Services Costa Rica SRL - B20. As a Senior Operations Manager, you will be responsible for leading a team of operations professionals to deliver high-quality services to our customers.Key ResponsibilitiesLead a team of operations...
-
Risk Operations Specialist, Amazon Music Trust and Safety
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Operations Specialist to join our Amazon Music Trust and Safety team. As a key member of our team, you will be responsible for moderating Trust and Safety issues for emerging audio products, working closely with cross-functional teams to drive expedient resolution for critical issues.Key...
-
Senior Financial Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Senior Financial Operations Manager to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Financial Operations team, you will be responsible for leading the Cash Application Process and ensuring timely and accurate processing of customer payments.Key ResponsibilitiesWork closely with AR...
-
Financial Operations Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey Responsibilities:- Perform daily operations and become an expert in reviewing C-COGS agreements and promotions.- Ensure Service Level Agreements (SLA) are met, analyze and improve ongoing business results.- Identify opportunities to improve productivity and document procedures.Requirements:- 3+ years of finance operations/shared services, accounts...
-
Business Systems Analyst for Global Tax Services
hace 23 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob SummaryAmazon Support Services Costa Rica SRL is seeking a highly motivated Business Analyst to join its Audit Data Services team. In this role, you will be driving audit support requests by understanding requirements, planning, scoping, executing, and providing data solutions to business customers. The team sits within Global Tax Services and is seeking...
-
Program Manager
hace 23 horas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe're seeking a skilled Program Manager - Creative Services to join our team at Amazon Support Services Costa Rica SRL. In this role, you'll oversee the production process, determine project priorities, and manage multiple large-scale projects. Your experience in stakeholder management and process improvement will be invaluable in driving...