Risk Operations Specialist, Amazon Music Trust and Safety
hace 2 semanas
We are seeking a highly skilled Risk Operations Specialist to join our Amazon Music Trust and Safety team. As a key member of our team, you will be responsible for moderating Trust and Safety issues for emerging audio products, working closely with cross-functional teams to drive expedient resolution for critical issues.
Key Responsibilities- Evaluate user complaints regarding violations, including copyright infringement, hate speech, and harassment
- Drive root cause analysis for critical issues and leverage technology and innovation to bring continuous improvement to operational processes
- Effectively prioritize work to ensure productivity and satisfy team standards for time spent to consistently achieve service levels
- Assist in creating and redefining Standard Operational Procedures (SOP)
- Review and evaluate content that may be considered religiously sensitive, politically extreme, or otherwise controversial or offensive
- English level C1 or equivalent
- University level Bachelor's Degree or 5+ years of Trust and Safety or Executive Customer Service experience
- Minimum 2 years of process experience in risk management, entertainment, customer service, or similar production environment
- 3+ years professional experience with MS Excel
- Highly experienced in trend and data analysis skills (using Excel and similar software), with an ability to notice patterns in data to drive decision making
- Experience in owning process improvement while being highly analytical and utilizing problem-solving skills to simplify
- Proven project management skills with an ability to think creatively
- Experience documenting and driving new process integration
- Ability to drive root cause analysis and identify corrective actions for escalations
- Reading and writing proficiency in a second language (German, Hindi, Japanese)
- Experience using SQL/Intercom and Airtable
- Strong technical and analytical aptitude, and some knowledge of statistics
- High level of attention to detail and advanced organizational skills
- Comfortable handling a high volume of work on a daily basis
- High moral aptitude
- Experience in digital media and knowledge of the publishing industry is a plus
Amazon Music builds new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts. We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa.
Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.
-
Risk Operations Specialist, Amazon Music
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Risk Operations Specialist to join our team at Amazon Music. As a Risk Operations Specialist, you will be responsible for moderating Trust and Safety issues for emerging audio products.Key ResponsibilitiesOwn all moderation decisions and drive expedient resolution for critical issuesWork with a cross-functional team...
-
Risk Operations Specialist, Amazon Music Trust and Safety
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Operations Specialist to join our Trust and Safety team at Amazon Music. As a Risk Operations Specialist, you will play a critical role in moderating Trust and Safety issues for emerging audio products. You will work closely with a cross-functional team that includes Product, PR, Engineering, and executive...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Operations Specialist to join our Trust and Safety team at Amazon Music. As a Risk Operations Specialist, you will play a critical role in moderating Trust and Safety issues for emerging audio products. You will work closely with a cross-functional team, including Product, PR, Engineering, and executive...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the Role:We are seeking a highly skilled Risk Ops Specialist to join our Trust and Safety team at Amazon Music.Key Responsibilities:Evaluate user complaints and make moderation decisions regarding violations such as copyright infringement, hate speech, and harassment.Drive root cause analysis for critical issues and leverage technology to bring...
-
Trust and Safety Expert
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Operations Specialist to join our Trust and Safety team at Amazon Support Services Costa Rica SRL. As a Risk Operations Specialist, you will play a critical role in ensuring the integrity and safety of our music and audio entertainment services.Key ResponsibilitiesModulate Trust and Safety issues for...
-
Risk Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Risk Management Specialist to join our Global Product and Food Safety Incident Management team at Amazon Support Services Costa Rica Srl.Key ResponsibilitiesIdentify, contain, and resolve time-sensitive escalations.Perform analysis of data from various sources to identify possible risk indicators.Perform incident...
-
Cyber Risk Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Stryker A tiempo completoAbout the Role:Stryker is seeking a highly skilled Cyber Risk Specialist to join our team. As a Cyber Risk Specialist, you will be responsible for identifying and assessing potential cyber threats to our organization.Key Responsibilities:Understand key terms and definitions related to cyber risk.Learn measurement concepts around uncertainty and risk...
-
Product Risk Manager
hace 3 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBecome a key player in ensuring product safety and compliance at Amazon Support Services Costa Rica Srl. As a Product Risk Manager, you will be responsible for maintaining up-to-date knowledge of the recalls process and the NA regulatory landscape. Your expertise will contribute to the improvement of the Recalls program, planning and conducting periodic...
-
Occupational Health and Safety Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo**About Bosch Service Solutions**:Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience....
-
Risk and Control Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe **Risk and Control Specialist** at Citi is responsible for Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program.**Responsibilities**:Conduct analysis of...
-
Tax Compliance Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl - B20 is seeking an experienced Tax Compliance Specialist to join the Tax Engine Business (TEB) team based in Costa Rica. TEB is responsible for providing an end-to-end global transaction tax calculation solution to Amazon and thousands of other merchants selling on Amazon marketplaces and other e-commerce...
-
Risk Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Risk/Fraud Operations ManagerExperian is seeking a highly skilled Risk/Fraud Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing a team of risk analysts, maintaining and reviewing risk and issue management across internal and external tools, and engaging with management to ensure...
-
Risk Operations Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Risk/Fraud Operations ManagerExperian is seeking a highly skilled Risk/Fraud Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing a team of risk analysts, maintaining and reviewing risk and issue management across internal and external tools, and engaging with management to ensure...
-
Cyber Risk Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica Stryker A tiempo completoAbout the Role:We are seeking a highly skilled Cyber Risk Analyst to join our team at Stryker. As a Cyber Risk Analyst, you will play a critical role in identifying, assessing, and mitigating cyber risks that could potentially impact our organization's critical assets, operations, and reputation.Key Responsibilities:Ensure that risk assessments are completed...
-
Risk Operations Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Risk/Fraud Operations ManagerExperian is seeking a highly skilled Risk/Fraud Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing a team of risk analysts, maintaining and reviewing risk and issue management across internal and external tools, and engaging with management to ensure...
-
Risk Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Jll A tiempo completoAbout the RoleWe are seeking a highly skilled Risk Management Specialist to join our team at JLL. As a key member of our risk management team, you will be responsible for identifying, assessing, and mitigating risks that could impact our business.Key ResponsibilitiesDevelop and implement risk management strategies to minimize potential lossesConduct regular...
-
Finance Communications Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking a highly skilled Finance Communications Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Corporate AP team, you will be responsible for managing vendor impacting issues, including escalations management, critical vendors handling, and Amazon system and process troubleshooting with...
-
Data Operations Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoData Operations SpecialistAt Moody's, we are seeking a highly skilled Data Operations Specialist to join our team. As a key member of our Publication Operations team, you will be responsible for managing large datasets and ensuring the accuracy and integrity of our data.Key Responsibilities:Gain an in-depth understanding of key data domains, including...
-
Revops Specialist, Gs S&O
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56 A tiempo completoAbout the RoleWe are seeking a highly skilled Revops Specialist, Gs S&O to join our team at Amazon Web Services Costa Rica Sociedad De Responsabilidad Limitada - K56. As a key member of our Professional Services Operations team, you will be responsible for delivering all financial transactions for Professional Services, including monthly billing, credit and...
-
Treasury Risk Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Kimberly-Clark Corporation A tiempo completoAbout the RoleKimberly-Clark Corporation is seeking a skilled Treasury Risk Management Specialist to join our team. As a key member of our financial risk management operations team, you will be responsible for identifying, evaluating, and mitigating financial risks that could impact the organization's stability and growth.Key Responsibilities* Support the...