Product Risk Manager

hace 2 meses


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Become a key player in ensuring product safety and compliance at Amazon Support Services Costa Rica Srl. As a Product Risk Manager, you will be responsible for maintaining up-to-date knowledge of the recalls process and the NA regulatory landscape. Your expertise will contribute to the improvement of the Recalls program, planning and conducting periodic business reviews with leadership teams.

Key Responsibilities:

  • Identify industry best practices and contribute to the improvement of the Recalls program.
  • Plan and conduct periodic business reviews with leadership teams.
  • Embrace the use of data analytics to increase value and reduce costs to serve.
  • Manage several projects simultaneously with precision and accuracy.
  • Develop key metrics and performance indicators to track progress against business objectives and measure results.
  • Work with cross-functional teams to continuously improve the program.

About the Team

Our team's vision is to enable Selling Partners to offer earth's broadest selection of safe and compliant products to our customers. We achieve our objectives by ensuring we offer only safe and compliant products in our stores, quickly mitigating and remediating risks if we learn of unsafe products, providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, improving our external stakeholders' perception of our ability to offer safe products, and fostering a culture of operational excellence.

Requirements:

  • Bachelor's Degree in business, finance, engineering, operations, logistics, supply chain, regulatory, risk management, or related field.
  • 7+ years of experience in program management, risk management, or legal experience.
  • Prior knowledge of the US regulatory landscape pertaining to recalls and product safety standards.
  • Demonstrated ability to define, plan, deliver, and measure programs with a growing scope or complexity.
  • Ability to deal with ambiguity and manage multiple priorities.
  • Ability to balance multiple types of data with solid intuition.
  • Experience working with, engaging, and influencing multiple cross-functional teams and leaders.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to explain assumptions, recommendations, and impact.
  • Possess solid problem-solving fundamentals, excellent attention to detail, a strong sense of end-to-end ownership, and superb verbal/written communication skills.

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