Risk Management Specialist, Amazon Music and Safety Operations
hace 7 horas
About the Role:
We are seeking a highly skilled Risk Ops Specialist to join our Trust and Safety team at Amazon Music.
Key Responsibilities:
- Evaluate user complaints and make moderation decisions regarding violations such as copyright infringement, hate speech, and harassment.
- Drive root cause analysis for critical issues and leverage technology to bring continuous improvement to operational processes.
- Prioritize work effectively to ensure productivity and meet team standards for time spent.
Requirements:
- English language proficiency (C1 or equivalent level)
- University-level Bachelor's degree or 5+ years of experience in Trust and Safety or Executive Customer Service
- Minimum 2 years of process experience in risk management, entertainment, customer service, or similar production environment
- 3+ years of professional experience with MS Excel and trend and data analysis skills
- Proven project management skills with an ability to think creatively
Preferred Qualifications:
- Reading and writing proficiency in a second language (German, Hindi, Japanese)
- Experience using SQL/Intercom and Airtable
- Strong technical and analytical aptitude, with some knowledge of statistics
About Us:
Amazon Music is a leading provider of audio entertainment, and our Trust and Safety team is dedicated to ensuring a safe and enjoyable experience for our customers. We are looking for a highly motivated and detail-oriented individual to join our team.
What We Offer:
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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