Risk Management Specialist, Amazon Music and Safety Operations

hace 7 horas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

About the Role:

We are seeking a highly skilled Risk Ops Specialist to join our Trust and Safety team at Amazon Music.

Key Responsibilities:

  • Evaluate user complaints and make moderation decisions regarding violations such as copyright infringement, hate speech, and harassment.
  • Drive root cause analysis for critical issues and leverage technology to bring continuous improvement to operational processes.
  • Prioritize work effectively to ensure productivity and meet team standards for time spent.

Requirements:

  • English language proficiency (C1 or equivalent level)
  • University-level Bachelor's degree or 5+ years of experience in Trust and Safety or Executive Customer Service
  • Minimum 2 years of process experience in risk management, entertainment, customer service, or similar production environment
  • 3+ years of professional experience with MS Excel and trend and data analysis skills
  • Proven project management skills with an ability to think creatively

Preferred Qualifications:

  • Reading and writing proficiency in a second language (German, Hindi, Japanese)
  • Experience using SQL/Intercom and Airtable
  • Strong technical and analytical aptitude, with some knowledge of statistics

About Us:

Amazon Music is a leading provider of audio entertainment, and our Trust and Safety team is dedicated to ensuring a safe and enjoyable experience for our customers. We are looking for a highly motivated and detail-oriented individual to join our team.

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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