Senior Operations Manager

hace 2 meses


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

Overview
Ambitious and results-driven Site Operations Leader sought to spearhead site operations and drive business growth. This role is responsible for developing and implementing strategies to enhance productivity, efficiency, and quality across multiple Amazon products and services. As a key member of the global team, the successful candidate will lead a high-performing team of Operations Managers, Ops Managers, and Team Managers to achieve service levels, performance, productivity, and cost goals.

Key Responsibilities
• Develop and drive the overall direction, coordination, and service delivery of operations activity for the site.
• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.
• Create a culture of accountability, transparency, and collaboration, where rapid deep dives into root causes of defects are a standard operating practice.
• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmaps for site operations teams.
• Foster a work environment that respects and is responsive to the needs of a diverse staff.

Requirements
A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast-paced, customer-obsessed Technical/Customer Service/Data Operations environment. Experience in managing cost centers, leading large teams (1000+ associates), and developing future leaders and creating tailored succession plans. Excellent verbal and written communication skills across all organizational levels, with a proven ability to make and implement decisions.



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