Senior Billing Operations Manager
hace 1 mes
We are seeking a seasoned Senior Billing Operations Manager to oversee the billing team's daily operations. The successful candidate will have strong leadership skills and a deep understanding of billing processes.
Main Responsibilities:- Team Management and Leadership: Provide guidance and support to the billing team, ensuring accurate billing services and responses to queries.
- Process Management: Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.
- Performance Management: Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.
- Reporting and Metrics: Create and analyze reports and metrics to support management decisions and improve process control.
- Knowledge Transfer and Training: Ensure the proper flow of knowledge within the team by maintaining a comprehensive SOP structure and implementing training plans.
- Process Improvement: Identify and recommend process improvements opportunities to enhance team efficiency and productivity.
- Experience: 5+ years of related billing experience, with at least 2-3 years in leadership roles.
- Education: Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
- Advanced English level.
- Technical Skills : Advanced proficiency in Excel (pivot tables, complex formulas), experience with billing and invoicing software (SAP, Oracle, QuickBooks, NetSuite), ERP systems (SAP, Oracle, Microsoft Dynamics), financial reporting tools (Hyperion, SmartView, Tableau), CRM software (Salesforce), accounts receivable systems, data analysis & SQL for querying and reporting, familiarity with RPA tools, understanding of compliance and taxation for billing.
- Our benefits include: Medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a fully remote job opportunity. As a valued member of our team, you can enjoy a work-life balance that suits your needs. Experian's culture values diversity, equity, and inclusion, providing a supportive environment where everyone can thrive.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate individuality and foster a workplace where innovation drives success. If you're passionate about billing operations and want to join a dynamic team, apply now
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