Operations Expert for Sales Support
hace 1 día
About the Role:
Amazon Web Services Costa Rica is seeking an experienced Operations Expert to support our Sales Operations team. The ideal candidate will have a deep understanding of operational processes and be able to communicate effectively across multiple technical and non-technical business units.
Key Responsibilities:
- Serves as a trusted advisor and support for Sales Operations and Sales teams, providing guidance on account management concerns and executing simple account segmentation requests.
- Quickly analyzes root causes for tool and system access concerns and establishes next steps to be communicated appropriately to internal stakeholders.
- Executes manual workflows to support larger Sales Operations mechanisms accurately and in a timely manner.
- Provides input on sales operations processes based on sales feedback, ticket volume, and ticket type.
- Collaborates with cross-functional teams to resolve issues efficiently.
- Performs regular governance checks and data validation to ensure data consistency.
- Utilizes Excel and other data management/BI systems to retrieve and evaluate data.
- Provides ad-hoc support and reports as needed.
- Demonstrates strong analytical, organizational, and problem-solving skills.
- Maintains a high level of detail-orientedness and self-motivation to meet project deadlines.
- Excels in ambiguous situations with excellent multi-tasking skills.
- Meets/exceeds Amazon's leadership principles requirements for this role.
- Meets/exceeds Amazon's functional/technical depth and complexity for this role.
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