Strategic Operations Lead

hace 21 horas


San Francisco, Heredia, Costa Rica Ibm Careers A tiempo completo

Job Description:

About the Role:

We are seeking a highly skilled Strategic Operations Lead to oversee the day-to-day operations of our team of executive assistants in North America. As a key member of our management team, you will be responsible for fostering a positive and inclusive work environment and driving business results through effective management and leadership.

The successful candidate will oversee a team of 25 – 30 executive assistants based in the US and Costa Rica, providing coaching, guidance, and development opportunities to ensure individual and team success. You will foster a culture of open communication, transparency, and accountability, encouraging feedback and continuous improvement.

Your responsibilities will include conducting regular one-on-ones, team meetings, and performance reviews to ensure employee needs are met and goals are achieved. You will also identify issues and implement actions to handle internal client escalation.

In addition, you will develop and implement strategies to improve team performance, productivity, and employee engagement, identifying and addressing talent development needs, and providing opportunities for growth and career advancement.

You will collaborate with other leaders to align team goals with business objectives and drive organizational success. The working schedule is based on US EST, CST, and PST time zones, with standard working hours from 6am – 3pm, 7pm – 4pm or 9am – 6pm, affected by daylight saving periods.

Responsibilities:

  • Foster a positive and inclusive work environment
  • Oversee a team of executive assistants
  • Provide coaching, guidance, and development opportunities
  • Conduct regular one-on-ones, team meetings, and performance reviews
  • Identify issues and implement actions to handle internal client escalation
  • Develop and implement strategies to improve team performance and productivity
  • Collaborate with other leaders to align team goals with business objectives

Requirements:

  • Proven experience in a leadership role
  • Strong coaching and development skills
  • Ability to foster a positive and inclusive work environment
  • Excellent communication and interpersonal skills
  • Ability to analyze complex problems and implement effective solutions

Benefits:

This role offers a competitive salary and benefits package, including opportunities for growth and career advancement.



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