Strategic Operations Manager Lead

hace 17 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

We are seeking a skilled leader to manage our global operations, overseeing a team of professionals who provide executive support to our North America and Costa Rica-based executives. As a Strategic Operations Manager Lead, you will be responsible for ensuring the effective management of business operations, handling internal client escalations, identifying issues, and implementing actions to achieve high client satisfaction.

Your Role and Responsibilities

- You will oversee a team of up to 35 employees, providing guidance and coaching to ensure that business objectives and client requirements are met. This includes full responsibility for all personnel matters, such as workforce planning.

- You will manage business operations, handle internal client escalations, identify issues, and implement actions to achieve high client satisfaction. You will also build business relationships with IBM executives assisted by your team, making you accountable for an average of 150 clients and their satisfaction with the GA service.

- The role requires managing a diverse schedule, including supporting your team from 6:00 AM to 3:00 PM from March to November and 7:00 AM to 4:00 PM from November to March. Additionally, you may occasionally need to cover the US PST schedule from 9:00 AM to 6:00 PM from March to November and 10:00 AM to 7:00 PM.

Required Technical and Professional Expertise

  • A minimum of 2 years of work experience in Leadership roles (People Manager)
  • Organizational, multitasking, and decision-making skills are essential
  • Able to motivate and coach new employees
  • Detail Oriented
  • Excellent Customer Service Skills
  • Ability to communicate effectively
  • Advanced English skills
  • Experience managing client escalations
  • Project Management skills

About Business Unit

The IBM Corporate Headquarters (CHQ) team represents a variety of functions, working together to solve complex problems and help clients achieve success. We offer a collaborative work environment where every IBMer has a voice, carves their own path, and uses their expertise to co-create and add to our story.

About IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. We pride ourselves on being early adopters of artificial intelligence, quantum computing, and blockchain. Join us on our journey to being a responsible technology innovator and a force for good in the world.



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