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Senior Operations Support Specialist

hace 2 semanas

San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is seeking a highly motivated and experienced Senior Operations Support Specialist to join our team. This role plays a vital part in providing day-to-day operations support services, ensuring alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Update knowledge base content to service client inquiries
  • Execute assigned work, including annual review certification and change requests
  • Serve as liaison between operations staff, relationship managers, project managers, custodians, and clients
  • Conduct needs assessments and update content or develop solutions according to business requirements
  • Research and seek out solutions to inquiries on knowledge base content and other open items related to business

Required Skills and Qualifications:

  • 0-2 years of relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree or equivalent experience

This job requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have experience working in a fast-paced environment and be able to adapt to changing priorities.

Salary: $65,000 - $85,000 per year, depending on experience.