Namr Operations Learning
hace 7 meses
**WHAT YOU'LL DO**:
BCG’s commitment to accelerated personal development and growth sits at the heart of our Employee Value Proposition (EVP) and Perform, Develop, Grow (PDG) philosophy. As the largest function in North America (NAMR) with ~1000 people, our Operations teams are critical to the success of our firm, and their development is central to accomplishing our EVP. As the Operations L&D Senior Manager, you will lead the L&D efforts specifically tailored for our Administrative Services and Office Experience functions. Your primary responsibility will be to partner closely with stakeholders across these functions and the broader business to deeply understand learning needs, and spearhead the creation, development, delivery and evaluation of comprehensive learning programs designed to meet these needs effectively. You will work collaboratively with the broader NAMR BST L&D team and the L&D network across the globe to ensure these programs are integrated across the full learning journey of each individual and contributing to our broader L&D aspirations. This role requires a high level of expertise in L&D, including instructional design and learning delivery, as well as a demonstrated ability to develop and deliver impactful learning programs that are closely aligned with individual, functional and business needs.
**YOU'RE GOOD AT**:
- **
Program Development and Management** - Design, develop, and deliver comprehensive learning programs, leveraging best practices in instructional design and learning methodologies to ensure high engagement and effectiveness. Programs of focus will include (but are not limited to) new joiner, people manager readiness and development, customer management, new and advanced skill development, and foundational knowledge for EAs, AAs, ASMs, OE and Events teams.
- ** Stakeholder Connectivity and Needs Assessments** - Conduct thorough needs analysis with several stakeholder groups, including: the Administrative Services and Office Experience functions, customers of functional teams, office leaders, and global teams. Deeply understand their needs and act as a go-to resource to problem solve learning opportunities.
- ** Program Management and Evaluation** - Ensure a consistent and holistic learning experience for members of the Admin and OE function, managing the budget, calendar and operations of learning programs. Evaluate the efficacy of learning programs, incorporating feedback and metrics to continuously improve learning outcomes. Partner with the Operations L&D Senior Specialist and BST L&D Specialist to ensure seamless operations across learning programs.
- **Team Connectivity** - Work across the broader NAMR BST L&D team to ensure all programs provide a cohesive, meaningful learning experience for our learners. Work directly with worldwide colleagues to share and deploy best practices across the globe. Lead the Operations L&D Senior Specialist, ensuring high-quality execution of learning programs.
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- 8-10 years of total work experience with Bachelor's degree in Education, Human Resources, Business Administration or a related field. Advanced Degree (Masters, MBA, JD, PhD, etc.) preferred.
- Proven experience in Learning and Development, especially in a role leading learning programs. Direct experience in Administrative Services or Operations strong preferred
- Proven expertise in instructional design, learning delivery methodologies, and program evaluation.
- Exceptional stakeholder management skills with a proven ability to build deep relationships, act as a go-to thought partner, and have a collaborative approach to work.
- Demonstrated ability to design and deliver learning programs that drive meaningful business outcomes based on firmwide, functional, and individual needs.
- Outstanding communication and presentation skills. Demonstrated experience with effective learning facilitation in both a live and virtual formats.
- Strong leadership and team management capabilities.
- Ability to innovate, embrace change, and deal with ambiguity in a fast-paced environment.
**_#LIhybrid_**
**YOU'LL WORK WITH**:
This individual is a part of the North America BST People Team whose mission is to provide each member of our BST the resources and support they need to become the best possible person and professional while at BCG. This role will be pivotal in orchestrating cross-functional collaborations across the organization, partnering closely with geographic and functional leaders, Human Resources, and global L&D counterparts. This role involves steering strategic L&D initiatives, leveraging insights from industry associations, and managing relationships with external vendors, all while leading an internal team dedicated to fostering a culture of continuous learning and development.
**ADDITIONAL INFORMATION**:
**COMPENSATION INFORMATION**:
Total compensation for this role includes base salary, annual discretionary performance bonus,
-
Namr Operations Learning
hace 7 meses
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: **YOU'RE GOOD AT**: - ** Program Development and Management** - Assist in the development and execution of learning programs, focusing on high-quality instructional design and effective delivery mechanisms. Curate the content and training faculty for various programs. Programs of focus will include (but are not limited to) new joiner,...
-
Operations Learning and Development Specialist
hace 2 meses
San José, San José, Costa Rica Boston Consulting Group A tiempo completoJob SummaryJob Title: Operations Learning and Development SpecialistJob Summary:This is a pivotal role in the North America BST People Team, responsible for orchestrating cross-functional collaborations across the organization. The ideal candidate will have a strong background in Operations and Learning and Development, with experience in program...
-
Learning Operations Manager
hace 2 meses
San José, San José, Costa Rica Boston Consulting Group A tiempo completo**Role Overview**Boston Consulting Group is seeking a Senior Manager, Learning and Development Operations to lead our learning and development efforts in North America. As a key member of our North America BST People Team, you will partner closely with stakeholders across our functions and the broader business to understand learning needs and spearhead the...
-
Learning Systems Operations Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoThis is a role on the Talent and Learning Shared Services team at Citi.The Learning Systems Operations Support Specialist provides intermediate-level support services, including implementation of new tools, upgrade and sprint cycle testing, production support, and cross-border data clearance assistance.The specialist serves as a liaison between operations...
-
Corporate Learning and Development Professional
hace 7 días
San José, San José, Costa Rica The Moorings A tiempo completoWe are seeking an experienced Corporate Learning and Development Professional to join our team at The Moorings, a leading provider of luxury yacht charters. With over 50 years of experience in the industry, we pride ourselves on delivering exceptional customer experiences and fostering a culture of continuous learning and development.As a key member of our...
-
Global Learning Delivery Leader
hace 2 semanas
San José, Costa Rica elev8 A tiempo completoOverview: We are seeking a creative and driven Global Learning Delivery Leader to offer robust and innovative leadership of elev8’s program learning delivery services in line with the goals of the company. **Equipping workforces with digital skills to succeed in the future Elev8 is the leading partner for global skilling and transformative education...
-
Learning Project Analyst
hace 1 semana
San José, Costa Rica The Coca-Cola Company A tiempo completo**Learning Project Analyst & Scrum Master** The Learning Project Analyst & Scrum Master role will report into the Learning Project Management & Business Process Lead, which is part of the People Services Learning, Leadership & Capabilities Product Owner organization. This role will work with the Learning COE and the People Services Learning team to...
-
Learning and Development Specialist
hace 6 meses
San José, Costa Rica The Moorings A tiempo completoWith over 50 years’ experience, we are the industry leaders in yacht charter. We are passionate about our Yachts Brands and Products and pride ourselves on inspiring our customers to book a dream holiday with us. 20+ Destinations Worldwide, 5 Star Sailing Experiences, Loyalty Rewards, Full-Service Travel Assistance, Award Winning Catamarans, and 47 years...
-
Global Learning and Development Coordinator
hace 7 días
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: BCG Nexus Costa Rica is an exciting new office that will execute best-in-class operations, serving the broader BCG business. Nexus Costa Rica will be a hub for regional and global functional teams to be co-located in a dynamic and engaging space, enabling team members to connect with and serve our BCG and client customer base. The office...
-
Program Manager, Learning
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success) Job summary Help shape the learning and development (L&D) experience for Finance Amazonians. You will have an...
-
Corporate Learning Developer
hace 3 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoAbout BATBritish American Tobacco is a truly global organization with brands sold in over 200 markets, made in 44 factories in 42 countries. We are a leading consumer goods business driven by our Purpose of creating A Better Tomorrow.Job OverviewWe are seeking an experienced Corporate Learning Developer to join our team in Heredia, Costa Rica. This role will...
-
Learning Systems Implementation Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Summary: We are seeking a skilled Learning Systems Implementation Specialist to join our Talent and Learning Shared Services team. As an intermediate-level professional, you will provide operations support services, including implementation of new tools, upgrade and sprint cycle testing support, assistance with production issues, and cross-border data...
-
Learning Manager
hace 3 días
San José, Costa Rica Uber A tiempo completoWe are looking for a hands-on L&D generalist - a true all-rounder - who will lead end-to-end projects across the full L&D life-cycle for specific business programs. This role will ensure learning solutions are crafted and delivered according to best-practice processes and methods and always in alignment with our outstanding operating model. With thousands...
-
Expert Finance Learning Solutions Developer
hace 3 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoUnlock Your Potential in a Global Finance EnvironmentWe are seeking an exceptional Finance Learning Solutions Developer to join our team at BAT Costa Rica. This exciting opportunity is perfect for a motivated individual who thrives in a collaborative and dynamic environment.About the Role:As a Finance Learning Solutions Developer, you will be responsible for...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewAmzn Support Srvcs Costa Rica is seeking a highly skilled Training Specialist to drive training strategy for our global teams. As a key member of our Research & Development (R&D) Training Team, you will create training strategies for new program launches and implement comprehensive learning solutions.About the RoleThis full-time, permanent...
-
Sales Operations Business Analyst
hace 1 día
San José, San José, Costa Rica Red Nucleus A tiempo completoOverviewAt Red Nucleus, we advance knowledge to improve lives by providing strategic learning and development solutions for the life sciences industry. We are seeking a Sales Operations Business Analyst to join our global team.
-
Master Trainer and Learning Experience Designer
hace 3 días
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completoUnlock Your Potential as an Operations TrainerJob Summary:The Straumann Group seeks a skilled Operations Trainer to collaborate with our North America (NAM) based trainers in delivering world-class onboarding training programs for customer service-focused teams. This individual will play a pivotal role in ensuring the successful execution of these programs,...
-
Airport Operations Coordinator
hace 1 semana
San José, San José, Costa Rica Tui A tiempo completoTUI Musement is a leading Tours & Activities business with operations in over 50 countries worldwide.We are currently seeking an Airport Operations Coordinator to join our team in Costa Rica.The successful candidate will be responsible for planning, organization & operation of services such as transfer in, transfer out, transfers between hotels, tours,...
-
Service Desk Learning and Development Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Role:">We are seeking a Service Desk Learning and Development Specialist to join our team at Auxis. This individual will be responsible for developing and implementing training programs, quality assurance initiatives, and customer satisfaction strategies.">Key Responsibilities:">- Design and deliver effective training programs for new hires and...
-
Operations Associate
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completo**Company Overview**WNS Global Services is a leading Business Process Management (BPM) company that enables clients to outperform through its passion for service and innovation. Our mission is to understand our clients' businesses and create impactful solutions that drive agility and excellence into their processes.We are guided by our CIRCLE of values:...
