Learning and Development Specialist

hace 5 días

San José, Costa Rica The Moorings A tiempo completo

With over 50 years’ experience, we are the industry leaders in yacht charter. We are passionate about our Yachts Brands and Products and pride ourselves on inspiring our customers to book a dream holiday with us. 20+ Destinations Worldwide, 5 Star Sailing Experiences, Loyalty Rewards, Full-Service Travel Assistance, Award Winning Catamarans, and 47 years Tradition of Excellence The secret to our success within the yacht industry lies in our exceptional teams, we’re united by the same mission: to have fun while creating extraordinary experiences on the water.

**Summary**:
We are seeking a dynamic individual with demonstrated success in creating learning material to join our team as a Learning & Development Specialist. As the L&D Specialist you'll be responsible for the global L&D plan for Travelopia Yachts, supporting the delivery of all L&D activity and key projects across the business. You'll contribute to the success of the business by identifying development needs and skills gaps for our global team. You will be responsible for the creation, sourcing and delivery of training programmes.

**What you will be doing**:

- Work with People Partners to identify skills gaps and training needs for our teams globally.
- Source and create training solutions that bring return on investment through the upskilling and development of our employees
- Positively impact the NPS score of our Operational bases through the roll out and continued management of our Customer Excellence programme and 5-star framework.
- Create embedding plans for learning initiatives to ensure maximum value created through cultural change.
- Create onboarding programmes that support our teams to get to full productivity quickly.
- Create learning pathways that support our career pathways through business functions.
- Work with central Travelopia Capability team on Travelopia wide initiatives as required.
- Utilise business systems to create digestible learning content for our teams hosted via our Learning Management System
- Support embedding of performance management culture through creation of robust Management Development training initiatives.
- Partner with Snr Talent & Capability Partner to create tailored PDP plans to support our high potential population

**What we are looking for**:

- Experience developing engaging and inspiring learning solutions for global operations teams
- Experience of working with remote and geographically disparate teams
- Source and create value-added training content tailored to specific technical needs
- Streamline technical training processes, particularly in areas such as health and safety briefings
- HR/L&D qualification or degree
- Design specialist modules and courses to enhance skills and knowledge for technical/operations teams
- Identify and engage with external suppliers for additional training resources
- Collaborate with internal stakeholders to develop in-house training materials
- Willingness to travel to facilitate training sessions, including to locations such as the British Virgin Islands (BVI)

**Working with us**:
Operating across the globe including Europe, South Africa, North America, Australia and Southeast Asia, we’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers. Our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, sailing, trekking and more. Join us and in return you'll be rewarded with:

- Competitive salary
- Commissions
- Various employee discounts and offers
- Career progression opportunities

**Our Commitment to Equity, Diversity & Inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

We look forward to hearing from you

LI-HH1 #LI-Hybrid

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