Master Trainer and Learning Experience Designer

hace 2 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo
Unlock Your Potential as an Operations Trainer

Job Summary:

The Straumann Group seeks a skilled Operations Trainer to collaborate with our North America (NAM) based trainers in delivering world-class onboarding training programs for customer service-focused teams. This individual will play a pivotal role in ensuring the successful execution of these programs, driving quality, and fostering a culture of innovation.

Responsibilities:

  1. Collaborate with NAM-based trainers to develop and deliver comprehensive onboarding training programs for Customer Service, Provider Services, and Technical Support teams, incorporating online self-learning modules, classroom curriculum, and post-study activities.
  2. Work closely with NAM-based trainers to design and execute world-class Customer Service training, covering order processing, account management, e-commerce selling, and first-level product knowledge.
  3. Partner with NAM-based trainers to oversee the overall training program for the Technical Support team, ensuring readiness to support customers and continuously developing sufficient programs for new products and hires.
  4. Contribute to the creation and delivery of Provider Services training for orthodontic customers, focusing on order processing, case management, and providing second-level support to global teams.
  5. Design and facilitate motivational, informative, persuasive, goodwill-based, and entertaining training presentations.
  6. Manage all classroom and online content, overseeing expert facilitation, scheduling, and logistics for the programs.
  7. Evaluate learning and development needs, track learner satisfaction levels, and analyze program success by implementing evaluation metrics to ensure continuous improvement.
  8. Serve as a Subject Matter Expert, working with IT partners to expand knowledge and skills related to SAP, CRM, CCM, Zendesk, CAMDB, Service Cloud, TeamViewer, and other supporting systems.
  9. Guide teams to adopt best practices for solving complex questions and provide superior incident handling skills and technical capabilities to support Straumann Group customers.
  10. Supply data to management for ongoing coaching, training, and mentorship of Customer Service, Provider Services, and Technical Support Representatives.
  11. Consult with Subject Matter Experts across the organization to ensure accurate content.
  12. Continuously enhance knowledge of implantology, orthodontics, industry trends, digital products, and company processes.
  13. Collaborate with NAM-based trainers to develop curriculum, learning processes, and comprehension tools such as quizzes.

Requirements:

  • 1+ year experience in Customer Service Training, Learning & Development, or Organizational Development.
  • High School diploma or equivalent.
  • Fluent in English.
  • Strong interpersonal and written communication skills.
  • Ability to work in a fast-paced team environment.
  • Basic computer skills including PC, Microsoft Office, and ability to read and interpret training documents.

Compensation: $60,000 - $80,000 per year, depending on experience. Travel 0-10% of the time.



  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is seeking a talented Learning Experience Designer to join our team. This role plays a pivotal part in crafting learning and development initiatives that drive business results.As a Learning Experience Designer, you will work closely with cross-functional teams to deliver engaging and effective learning experiences. Your primary responsibilities...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is committed to empowering its employees with world-class learning experiences.As a Senior Instructional Designer, you will play a key role in driving this agenda by leading the instruction design and development of comprehensive learning solutions utilizing multiple delivery vehicles.The ideal candidate will have extensive experience in building...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian Job DescriptionWe are seeking a Strategic Learning Solutions Designer to join our team. This role will focus on managing online learning and training design projects, partnering with Talent Management and client-facing teams, implementing consistent standards for graphic interfaces and functionality, participating in design phases of projects,...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    UX/UI Designer Needed for Search and Product Catalog-Based SolutionsWe are looking for a skilled UX/UI Designer to join our team at Infotree Global Solutions. This is a full-time position with a salary range of  ¢2,000,000.00 -  ¢2,100,000.00 per month.Responsibilities:• Define user experience and design user interfaces for search and product...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    As a Learning Programs Developer at Moody's, you will play a pivotal role in crafting our learning and development initiatives. You will work closely with various collaborators to craft, deliver, and be responsible for engaging and effective learning experiences.**Key Responsibilities:**Design, develop, and handle all aspects of learning programs,...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **About the Role:**We are seeking a talented Master Mixologist and Guest Experience Expert to join our team at AC Hotels. This is a unique opportunity to showcase your skills in crafting exceptional drinks and providing unforgettable guest experiences.**Job Description:**As a Master Mixologist, you will be responsible for creating innovative cocktails that...


  • San Francisco, Heredia, Costa Rica Dental Laboratory Talent A tiempo completo

    Digital Denture CAD Designer Job DescriptionWe are seeking a skilled Digital Denture CAD Designer to craft high-quality digital dentures using industry-leading software, 3Shape.Utilize 3Shape software to design and develop precise digital denture models that meet or exceed client expectations.The ideal candidate will have a strong understanding of dental...


  • San Francisco, Heredia, Costa Rica Trax Group A tiempo completo

    **Designing SaaS Excellence**We are seeking a talented User Experience Designer to join the Trax Group team, collaborating with agile scrum teams to craft user interfaces that exude visual appeal, intuition, and user-friendliness.**Responsibilities**:Work closely with Product Management to decipher user needs, business objectives, and product...


  • San Francisco, Heredia, Costa Rica Trax Group A tiempo completo

    Company OverviewTrax Group is a leading organization in the industry, committed to delivering innovative solutions.Salary: $120,000 - $150,000 per yearJob DescriptionWe are seeking a highly skilled Senior Experience Designer to join our team. The successful candidate will be responsible for creating visually appealing, intuitive, and user-friendly interfaces...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleExperian is seeking a Senior Instructional Designer to support the transformational journey of evolving our approach to Operational Risk Management. The successful candidate will have extensive experience leading the instructional design and development of comprehensive learning solutions utilizing multiple delivery vehicles preferably within a...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Senior Program Manager and Agile Scrum Master Job DescriptionWe are looking for a highly experienced Transformational Program Manager and Agile Scrum Master to join our Strategy Realization Office (SRO) team. As a key member of our Digital Technology organization, you will play a pivotal role in planning and implementing complex cross-functional programs...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a highly skilled Corporate Learning Experience Coordinator to join our team at Experian. This is a full-time position that offers a unique opportunity to make a meaningful impact on our organization's learning and development initiatives.

  • Senior Visual Designer

    hace 5 días


    San Francisco, Heredia, Costa Rica Hakkoda A tiempo completo

    About HakkodaHakkoda is a modern data consultancy that empowers organizations to make informed decisions through data-driven insights.Job OverviewWe are seeking an experienced Visual Designer to join our team. As a Senior Visual Designer, you will work closely with our directors and stakeholders to create high-quality designs for various platforms, including...

  • Motion Designer Innovator

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Publicis Global Delivery A tiempo completo

    Publicis Global Delivery: Motion Designer PositionWe are seeking a highly skilled Motion Designer to join our team at Publicis Global Delivery. As a key member of our creative team, you will be responsible for designing and creating engaging motion graphics and animations that captivate audiences across various social media platforms.About the Role:Create...


  • San Francisco, Heredia, Costa Rica 3M A tiempo completo

    3M: A Leader in InnovationWe're a company that's always pushing the boundaries of what's possible. With a long history of innovation, we're constantly seeking new ways to solve complex problems and improve people's lives.About the RoleWe're looking for a talented Digital Experience Designer to join our team in Heredia, Costa Rica. As a key member of our...

  • UX Designer

    hace 8 horas


    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    About the RoleWe are seeking an experienced UX Designer to join our team at Hangar Worldwide. As a key member of our design team, you will be responsible for creating innovative and user-centered solutions that drive business growth.ResponsibilitiesCollaborate with industry experts and development teams to achieve business goals through user experience...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **About the Role**:We are seeking a highly skilled and experienced Learning and Development Specialist to join our team at Citi. This role is ideal for a talented individual who is passionate about designing and delivering engaging training programs that drive business results.**Key Responsibilities**:As a Learning and Development Specialist, you will be...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Operational Risk Management Learning Solutions SpecialistAbout the Role:We are seeking an experienced Instructional Designer to join our team as an Operational Risk Management Learning Solutions Specialist. This is a full-time position that will play a key role in driving our transformation agenda by developing and implementing comprehensive learning...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    At Moody's, we empower organizations to make better decisions by providing comprehensive, global collections of real-time news and news-derived insights. Our NewsEdge suite of products supports a wide array of industries and job functions.As a User Experience Designer on our Media Solutions team, you will be responsible for designing and delivering...