Support Operations Specialist

hace 6 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

1+ years of customer service experience
- Speak, write, and read fluently in English
- High School diploma

This is a non-remote, full-time, seasonal (11months), hourly position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time, seasonal, hourly Support Operations Specialist.

Our organization belongs to the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and México.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

Current team responsibilities are to analyze and investigate vendor charge-back disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim.

Charge-back audits are also part of the team additional roles where we ensure that each charge-back is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

Key job responsibilities

**Responsibilities include but are not limited to**:

- To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
- Execute the end to end processes and tools related to the daily investigation tasks.
- Analysis and investigation of vendor chargeback disputes.
- Ensure that these have been responded and processed correctly.
- Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
- Participate in the process of education for our vendors.
- Identify issues and proactively seek for solutions.
- Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.

Prior applying, please consider the following information about the role:

- This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.
- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and “graveyard” shifts are not available at this time.

San Jose, H, CRI
- University Bachelors degree concluded.



  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleAt Citi, we are seeking an Operations Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our day-to-day operations.The ideal candidate will have a strong background in operations support and be able to effectively manage multiple tasks and priorities in...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support and Operations Specialist to join our team at Convera. As a Customer Support and Operations Specialist, you will be responsible for facilitating a positive experience for clients through efficient and timely handling of pre- and post-transaction queries.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewWe are seeking a skilled Technical Operations Support Specialist to join our team at Citi. This is an exciting opportunity for individuals who enjoy working in operations support and want to contribute to the success of a global financial institution.


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About Wns Global ServicesWe are a dynamic organization dedicated to delivering exceptional customer experiences. Our team is passionate about providing innovative solutions that drive business growth.Job DescriptionThe Operations Support Specialist plays a vital role in our Service Desk, responsible for delivering best-in-class customer service. This...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewCiti is a leading global financial services company seeking a highly skilled Human Resources Operations Support Specialist to join our team. As an intermediate level position, this role requires providing operations support services, including second-level support for all Learning cases, handling inquiries and escalation, working directly with...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    This is a full-time, seasonal position based in Costa Rica. The Vendor Chargeback Dispute Management team in Costa Rica is seeking a back-office Support Operations Specialist.Job OverviewThe Support Operations Specialist will be part of the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations), supporting...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleCome build the future of entertainment with Amazon Support Services Costa Rica Srl - B20. We're looking for a talented Compliance Operations Specialist to join our team.ResponsibilitiesAs a Compliance Operations Specialist, you will be responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification,...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk Job OpportunitySplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.About the...


  • San José, San José, Costa Rica Exodus A tiempo completo

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi is seeking a highly organized and detail-oriented HR Operations Support Specialist to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.Responsibilities:Support case inquiry management team with case, live agent support and phone.Serve as the...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking a Claims Support Operations Specialist to join our team at Experian Health.Job OverviewThe Claims Support Operations Specialist will provide support to both Claims and Remit Clearinghouses, working closely with software development teams, customer support, enrollment, and payer services teams to monitor file activity and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewWe are seeking an Operations Support Specialist to join our team. This is an entry-level position responsible for providing operations support services, including record maintenance, account management, and imaging.The successful candidate will serve as a liaison between operations staff, relationship managers, project managers, custodians, and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency.Key Responsibilities- Conduct manual reviews of global content policy compliance operations.- Make high judgement decisions on compliance actions.- Drive projects that...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Amazon Support Services Costa Rica Srl - B20.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionAmazon Support Services Costa Rica Srl is seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgement on account enforcement.About the RoleWe are looking for a highly motivated Content Policy Operations...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    At Citi, we are seeking a skilled Operations Support Specialist to join our team. This role will provide daily operations support services including record maintenance, account management, and liaison between operations staff, relationship managers, and clients.Key Responsibilities:Perform business analysis and documentation of client reports and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a skilled Business Finance Operations Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our finance operations team, you will be responsible for ensuring the smooth operation of our financial processes and providing high-quality support to our business stakeholders.


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Description: We are seeking a highly motivated Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers from copyright infringing content and demonstrate high judgment on account enforcement. Key Responsibilities: - Conduct manual reviews of global content policy compliance operations.- Make...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a Procurement Operations Specialist to join our Global Procurement Shared Services team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will provide functional support to the Procurement Operations network by delivering operational tasks and assignments. This includes supplier master data management,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our Infrastructure and Operations team at Auxis. This is a customer-facing role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support.