Senior Fulfillment Operations Specialist

hace 3 días


San José, Costa Rica Smartsheet A tiempo completo

**Senior Fulfillment Operations Specialist**

at Smartsheet

San Jose, Costa Rica

The Senior Fulfillment Operations Specialist is responsible for the accurate review and processing of Smartsheet customer orders and across our global organization. This position ensures the accuracy, quality, and completeness of customer orders and invoices.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

The Senior Fulfillment Operations Specialist will report to the Supervisor of Billing and Invoicing Operations located in San Jose, Costa Rica, and will also have a dotted line reporting responsibility to the Manager of Worldwide Fulfillment Operations.

**You Will**:

- Process customer sales orders to include new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders.
- Perform time sensitive and accurate activation of Feature Trial Requests & Promotional accounts
- Achieve 98%+ accuracy for all processed transactions.
- Work with Deal Operations and Deal Desk teams to provide support for high-value, complex orders.
- Improve Fulfillment Operations, own processes using gathered experience.
- Be an important source of knowledge for team members as questions arise daily.
- Be able to work with other teams across the business to surface issues and quickly resolve escalations.
- Provide support in month end closing tasks, and will work weekend shifts during month end, and quarter end periods.
- Participate in special projects as assigned.

**You Have**:

- University degree in accounting, finance, related degree, or equivalent experience.
- 3+ years of combined experience in Fulfillment Operations, and Sales Support/Sales Operations.
- Experience with Order Management
- Experience with Service Ticket/Case systems.
- Experience with large enterprise resource planning (ERP) systems (i.e. NetSuite, SAP, Oracle. etc.); experience with a customer relationship management (CRM) tool (i.e. Salesforce, MSFT Dynamics).
- Advanced Google or Microsoft Office skills
- Excellent English verbal and written communication skills

**Perks & Benefits**:

- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)

**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

BI-Remote

LI-Remote



  • San José, Costa Rica Smartsheet A tiempo completo

    The Senior Fulfillment Operations Specialist is responsible for the timely and accurate review and processing of Smartsheet customer orders and across our global organization. You will ensure the accuracy, quality, and completeness of customer orders and invoices. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    OverviewSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. As a Senior Fulfillment Operations Specialist, you will play a critical role in ensuring the timely and accurate review and processing of customer orders.SalaryWe offer a competitive salary range of...


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    Mondelez International is seeking an experienced Order Fulfillment Operations Manager to lead the order fulfillment process, ensuring customer satisfaction and efficiency.About the RoleThis critical role requires a strong leader who can analyze data, identify opportunities for improvement, and implement strategic solutions to optimize the order fulfillment...


  • San José, San José, Costa Rica Tcs Expeditions A tiempo completo

    Marketing Operations SpecialistAt Tcs Expeditions, we're seeking a skilled Marketing Operations Specialist to support the execution of trip marketing initiatives. Key responsibilities include managing marketing expenses, coordinating with internal stakeholders, and overseeing direct mail fulfillment. The ideal candidate will possess a strong understanding of...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Unlock Your Potential at Equifax**We empower individuals to achieve their true potential by offering a dynamic work environment, opportunities for growth and development, and the chance to collaborate with talented professionals.As a Senior Billing Operations Specialist, you will play a vital role in our team by creating accurate and timely billing...


  • San José, San José, Costa Rica Equifax A tiempo completo

    At Equifax, you have the power to shape your future. If you're driven to achieve your full potential and want to make a meaningful impact, we invite you to explore this exciting opportunity.As one of Australia's leading providers of pre-employment and ongoing post-employment background screening services, Fit2Work from Equifax offers a secure, fast, and...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Settlement Operations Specialist**Western Union is seeking a highly skilled Senior Settlement Operations Specialist to join our team. As a key member of our Settlement Operations team, you will be responsible for performing complex settlement operations tasks, ensuring daily and monthly operational KPIs are met, and providing high-quality support to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Title:Senior Benefit Operations Specialist


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Overview:Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. With revenues of approximately $8 billion from our continuing operations, we operate more than 60 manufacturing, R&D, and operations facilities in approximately 30 countries, employing around 7,000 associates within our...


  • San José, Costa Rica SVC Operations A tiempo completo

    SVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services industry. We are committed to creating cutting-edge solutions that provide seamless, secure, and accessible financial services to our customers. As we expand our operations to Costa Rica, we are seeking a highly skilled and motivated Senior Fintech...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Drive Customer Satisfaction as a Customer Service Operations SpecialistAt Emerson, we're seeking an experienced professional to fill the role of Customer Service Operations Specialist. This exciting opportunity will challenge you to drive customer satisfaction by delivering exceptional order fulfillment and account management services.About the...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at Citi.


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    As a Senior Business Operations Specialist at Midland Credit Management, Inc., you will play a crucial role in supporting the company's independent contractor workforce.Estimated salary range: $45,000 - $65,000 per annum, depending on location and experience.Company OverviewMidland Credit Management, Inc. is a leading provider of credit management services....


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Financial Operations Specialist to support the FOAA team in a fast-paced, team-focused environment. This role is responsible for providing financial expertise and analysis to drive business growth and efficiency.Key ResponsibilitiesFinancial Reporting and Analysis: Perform monthly P&L analysis, develop...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer's Enabling Functions Hubs serve to bring together internal professional services such as Finance, HR, Digital, and Sourcing into a consolidated and simplified shared services structure.Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Financial Operations Specialist to join our team at Pfizer. As a key member of our finance team, you will play a critical role in ensuring the accuracy and timeliness of our financial operations.About the RoleThe ideal candidate will have a strong background in accounting and finance, with experience in...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, delivering great experiences for our customers is a top priority.The Production Planning Team ensures our Fulfillment Centers have robust and cost optimal labor plans while constantly innovating to improve customer experiences.We are looking for a passionate, analytical, and technical person who will work with stakeholders...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    As a senior product fulfillment agent with Equifax, you will play a critical role in the Identity Restoration line. Your primary goal will be to assist in protecting fraud victims and reestablishing their credit report.Key Responsibilities:Respond to consumer inquiries related to ID RestorationMaintain high standards of performance, adhering to established...


  • San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    Job Title:Senior Loan Operations SpecialistAbout the Job:We are seeking an experienced Senior Loan Operations Specialist to join our team at World Business Lenders, LLC. The ideal candidate will have a strong background in commercial loan origination, with expertise in U.S. federal and state commercial lending laws, rules, regulations, licensing...


  • San José, San José, Costa Rica Virtual Staffing Llc A tiempo completo

    **About This Role**This position is an exciting opportunity for a detail-oriented and organized professional to join our team at Virtual Staffing Llc as a Senior Legal Operations Specialist. In this role, you will support attorneys and oversee the case management process, ensuring seamless execution of legal operations.**Key Responsibilities**We are looking...