Supervisor, Fulfillment Operations
hace 2 días
Smartsheet is looking for a Fulfillment Operations Supervisor. Our team is responsible for overseeing day to day operations of Smartsheet's processing order downgrades, upgrades and activations. You will supervise the Fulfillment Operations team with the goal of providing timely processing and fulfillment of all Smartsheet sales assisted subscription products, providing 24X6 fulfillment support.
You will partner with the Smartsheet Sales, Customer Success, Deal Support, Deal Desk, Revenue Accounting, Field Systems, and Enterprise IT, to drive a seamless cross functional customer order processing experience. You will also provide management escalation and resolution of all customer fulfillment issues. Your resume must be submitted in English for consideration.
This position is located in Costa Rica and reports to the Fulfillment Operations Supervisor based in the US.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
**You Will**:
- Check accuracy of all customer information at time of order to ensure a trouble-free customer billing and payment experience
- Review non-standard contracts which contain special terms, custom invoicing, and handbill instructions to ensure invoice accuracy and alignment with our customer's expectations
- Process customer vendor forms in alignment with Accounts Payable and Procurement requirements
- Collect customer tax exemption information at point of sale, and post sale when needed
- Submit customer invoices into customer payment portals, and maintain that data
- Update customer primary information in the Smartsheet Netsuite and Salesforce systems
- Perform other duties as needed
**You Have**:
- English proficiency
- Bachelor's degree or equivalent work experience
- 4+ years of relevant work experience in a leadership role
- Experience with Salesforce/CPQ/Service Cloud System
- Experience with Opscon licensing system
- Experience with procure-to-pay portal software (i.e. Ariba, Coupa, etc.)
- Customer Service and Sales Support experience - you'll be working with global customers and business partners
- Ability to work a set schedule is required
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Germany and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
BI-Remote
LI-Remote
-
Senior Fulfillment Operations Specialist
hace 2 días
San José, Costa Rica Smartsheet A tiempo completoThe Senior Fulfillment Operations Specialist is responsible for the timely and accurate review and processing of Smartsheet customer orders and across our global organization. You will ensure the accuracy, quality, and completeness of customer orders and invoices. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide...
-
Order Fulfillment Operations Manager
hace 2 meses
San José, San José, Costa Rica Mondelez International A tiempo completoMondelez International is seeking an experienced Order Fulfillment Operations Manager to lead the order fulfillment process, ensuring customer satisfaction and efficiency.About the RoleThis critical role requires a strong leader who can analyze data, identify opportunities for improvement, and implement strategic solutions to optimize the order fulfillment...
-
Senior Fulfillment Operations Specialist
hace 12 horas
San José, San José, Costa Rica Smartsheet A tiempo completoOverviewSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. As a Senior Fulfillment Operations Specialist, you will play a critical role in ensuring the timely and accurate review and processing of customer orders.SalaryWe offer a competitive salary range of...
-
Digital Operations Supervisor
hace 5 días
San José, Costa Rica LightForce Ortho A tiempo completo**Position** Digital Operations Supervisor **Location** Costa Rica, Remote **About LightForce** **Description** As a Digital Operations Supervisor at LightForce Orthodontics, you will be an active member of a fast-growing startup at the forefront of digital manufacturing. The position is responsible for supervising the operation of digital products and...
-
Kitchen Operations Supervisor
hace 3 semanas
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoAbout the JobWe are seeking an experienced Kitchen Operations Supervisor to join our team at Marriott International, Inc.
-
Order Fulfillment Analyst
hace 6 meses
San José, Costa Rica Mondelēz International A tiempo completo**Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. **How you will contribute** You will: -...
-
Operations Supervisor
hace 2 días
San José, San José, Costa Rica Bairesdev A tiempo completoOverviewBairesDev is a leading software development company in Latin America, proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as our multicultural teams.Estimated Salary$80,000 - $120,000 per year, depending on location and experience.Job DescriptionWe are looking for an...
-
Food and Beverage Operations Supervisor
hace 1 mes
San José, San José, Costa Rica Marriott International, Inc A tiempo completoAbout the Job: We are seeking a motivated and experienced Food and Beverage Operations Supervisor to join our team at Courtyard San Jose Escazú. In this role, you will be responsible for leading the food and beverage operations team, ensuring excellent service delivery, and maintaining high standards of quality and safety.
-
Manufacturing Operations Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Avantor A tiempo completoAbout the RoleThe Opportunity:Avantor is seeking a highly skilled Manufacturing Operations Supervisor to oversee the daily activities of the Service and Manufacturing Supervisor Department. This role is responsible for ensuring that all tasks are completed according to established priorities and procedures, while providing leadership and guidance to team...
-
Marketing Operations Specialist
hace 2 meses
San José, San José, Costa Rica Tcs Expeditions A tiempo completoMarketing Operations SpecialistAt Tcs Expeditions, we're seeking a skilled Marketing Operations Specialist to support the execution of trip marketing initiatives. Key responsibilities include managing marketing expenses, coordinating with internal stakeholders, and overseeing direct mail fulfillment. The ideal candidate will possess a strong understanding of...
-
Financial Operations Supervisor
hace 2 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoAt Equifax, our goal is to empower you to achieve your true potential. We're looking for a skilled Financial Operations Supervisor to join our team. If you're passionate about delivering exceptional results and collaborating with talented individuals, we want to hear from you.As a Financial Operations Supervisor, you'll oversee daily activities in billing,...
-
Gbs Fit2work® Fulfillment Analyst
hace 1 semana
San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Fit2Work® from Equifax is one of Australia's leading providers of pre-employment and ongoing post-employment background screening services. Our...
-
Gbs Fit2work® Fulfillment Analyst
hace 1 semana
San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Fit2Work® from Equifax is one of Australia's leading providers of pre-employment and ongoing post-employment background screening services. Our...
-
Customer Service Associate
hace 2 días
San José, San José, Costa Rica L. L. Bean A tiempo completoWe invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Our mission is to provide exceptional customer service while ensuring a seamless order fulfillment experience.As a key member of our team, you will support back-end processing for customers' orders and returns, performing data entry operations...
-
Production Supervisor Heredia Operations Leader
hace 6 días
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout Boston Scientific CorporationWe strive to be a leader in the medical technology industry by fostering a culture of innovation and inclusivity. Our commitment to diversity, equity, and inclusion enables us to create a better work environment for our employees and reflect the needs of our patients, customers, and communities.We are proud to be an equal...
-
Data Analysis Expert
hace 4 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewWe are seeking a highly skilled Data Analysis Expert to join our Amazon Fulfillment Planning team in Heredia, Costa Rica. As a key member of our team, you will be responsible for analyzing complex data, streamlining processes, and identifying opportunities for improvement. If you have a passion for data analysis, problem-solving, and innovation,...
-
Front Office Operations Supervisor
hace 4 días
San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completoWe are seeking a skilled Front Office Operations Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen.**Job Summary**:The Front Office Operations Supervisor will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and leading a team of professionals. This role requires strong leadership,...
-
Customer Service Operations Coordinator
hace 1 semana
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoMoody's, a global integrated risk assessment firm, empowers organizations to make informed decisions.Job Overview:We are seeking a skilled Fulfillment Analyst to work with sales, sales operations, and content delivery teams. This role involves providing client permissions and license keys for electronic services, in accordance with contract...
-
Customer Service Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoDrive Customer Satisfaction as a Customer Service Operations SpecialistAt Emerson, we're seeking an experienced professional to fill the role of Customer Service Operations Specialist. This exciting opportunity will challenge you to drive customer satisfaction by delivering exceptional order fulfillment and account management services.About the...
-
Ie Supervisor-international
hace 5 días
San José, Costa Rica UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...