Front Office Operations Supervisor

hace 4 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

We are seeking a skilled Front Office Operations Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen.

**Job Summary**:

The Front Office Operations Supervisor will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and leading a team of professionals. This role requires strong leadership, communication, and problem-solving skills.

**Responsibilities:**

* Lead and manage front office teams, providing guidance, training, and development opportunities

* Ensure excellent customer service, responding promptly to guest inquiries and resolving issues efficiently

* Manage daily operations, including check-ins, check-outs, room assignments, and key control

* Review and reconcile cash handling reports, ensuring accuracy and accountability

* Collaborate with other departments to resolve guest complaints and concerns

* Develop and implement process improvements to increase efficiency and productivity

* Participate in ongoing training and professional development to enhance knowledge and skills

**Requirements:**

* 2+ years of experience in a front office or supervisory role

* Strong leadership, communication, and interpersonal skills

* Ability to work effectively under pressure and prioritize tasks

* High school diploma or equivalent required; degree preferred

**What We Offer:**

* Competitive salary: $40,000 - $55,000 per year (estimated based on location and industry standards)

* Opportunities for career growth and professional development

* Comprehensive benefits package, including medical, dental, and vision insurance

* Generous paid time off and holidays

* Marriott International is an equal opportunity employer committed to diversity and inclusion.



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