Front Office Operations Supervisor
hace 4 días
We are seeking a skilled Front Office Operations Supervisor to join our team at the Costa Rica Marriott Hotel Hacienda Belen.
**Job Summary**:
The Front Office Operations Supervisor will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and leading a team of professionals. This role requires strong leadership, communication, and problem-solving skills.
**Responsibilities:**
* Lead and manage front office teams, providing guidance, training, and development opportunities
* Ensure excellent customer service, responding promptly to guest inquiries and resolving issues efficiently
* Manage daily operations, including check-ins, check-outs, room assignments, and key control
* Review and reconcile cash handling reports, ensuring accuracy and accountability
* Collaborate with other departments to resolve guest complaints and concerns
* Develop and implement process improvements to increase efficiency and productivity
* Participate in ongoing training and professional development to enhance knowledge and skills
**Requirements:**
* 2+ years of experience in a front office or supervisory role
* Strong leadership, communication, and interpersonal skills
* Ability to work effectively under pressure and prioritize tasks
* High school diploma or equivalent required; degree preferred
**What We Offer:**
* Competitive salary: $40,000 - $55,000 per year (estimated based on location and industry standards)
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Marriott International is an equal opportunity employer committed to diversity and inclusion.
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