Global Payments Support Expert

hace 20 horas


San José, San José, Costa Rica Western Union A tiempo completo

**Welcome to Western Union, a FinTech leader in global payments.**

We're on a mission to move money for better, and we need your skills to help us achieve our goal.

As an expert in product support, you'll play a crucial role in ensuring the smooth operation of our APN Product across the globe.

Your key responsibilities will include:

  • Creating and delivering comprehensive reports to stakeholders on the performance of the APN Product.
  • Monitoring the APN Product worldwide and identifying issues or trends for resolution.
  • Leading troubleshooting sessions, conducting root cause analysis, and logging/tracking/managing issues to ensure timely resolution.
  • Organizing regular meetings with APN Partners globally to identify and resolve key pain points and recommend product solutions.

To succeed in this role, you'll need excellent communication skills, an analytical mindset, and experience working in a lean and agile team. Knowledge of the Payments Industry is also essential, as well as strong project management skills and the ability to prioritize tasks effectively.

At Western Union, we're committed to helping our employees grow and develop. You'll have plenty of opportunities to learn new skills, build a career, and enjoy a great salary and benefits package.


  • Global Payments Expert

    hace 4 semanas


    San José, San José, Costa Rica Convera A tiempo completo

    We are seeking a highly skilled Global Payments Expert to join our team at Convera. This exciting role will involve working closely with clients across the globe, utilizing business and product knowledge to identify opportunities for growth and revenue increase.The ideal candidate will possess excellent written and verbal communication skills in both English...

  • Global Mobility Expert

    hace 2 meses


    San José, San José, Costa Rica Intel A tiempo completo

    Job Title: Global Mobility ExpertThis is an exciting opportunity to join Intel's Human Resources group as a Global Mobility Expert. In this role, you will play a critical part in supporting the company's Global Workforce Mobility program.About the Role:The successful candidate will be responsible for providing service management for Immigration, Relocation,...

  • Fraud Prevention Expert

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled Fraud Prevention Expert to join our team in San Jose, CRI. This is a challenging and rewarding role that requires strong analytical skills, attention to detail, and the ability to work independently.We offer a competitive salary of $45,000 per year, which may vary based on experience...

  • Financial Services Expert

    hace 4 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Services Expert to join our team in Costa Rica. As a key member of our Digital Payments team, you will play a critical role in analyzing the performance of various products and services.In this exciting opportunity, you will have the chance to unleash your potential and explore new challenges and...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a Digital Payments Resolution Expert at Convera, you will play a vital role in ensuring seamless payment transactions between customers and banking partners. Based in the heart of Santa Ana, this position requires effective communication, negotiation, and problem-solving skills to resolve complex payment issues.Responsibilities include:Identifying time-...


  • San José, San José, Costa Rica Convera A tiempo completo

    As a key member of Convera's global team, you will be responsible for delivering exceptional customer service and ensuring the smooth resolution of payment transactions. This role requires strong communication skills, attention to detail, and the ability to build relationships with internal and external stakeholders.Key Responsibilities:Identify and resolve...


  • San José, San José, Costa Rica Convera A tiempo completo

    About ConveraWe are a global leader in B2B cross-border payments, empowering businesses to capture more value with every transaction.As the largest non-bank company in our industry, we leverage decades of expertise and technology-led solutions to deliver smarter money movements.

  • Associate, Payments

    hace 3 meses


    San José, San José, Costa Rica Western Union A tiempo completo

    **Unlock Your Potential in Digital Payments**At Western Union, we're transforming lives and communities by making financial services accessible to humans everywhere. As a Payments Associate, you'll join our WU Digital Payments team and be responsible for analyzing the performance of various products to improve the functionality of bank transfers and...


  • San José, San José, Costa Rica Clai Payments A tiempo completo

    Descripción del Puesto **Sobre Clai Payments**Nuestra empresa, Clai Payments, es una organización líder en la industria de procesamiento de pagos.Buscamos un ingeniero desarrollador de sistemas con experiencia en QA y conocimientos en sistemas transaccionales. Funciones del PuestoDesarrollar y mantener software de alta calidad para nuestros sistemas...


  • San José, San José, Costa Rica Convera A tiempo completo

    Salary: The estimated monthly gross salary for this role is approximately $85,000 - 110,000 USD.About the Role:We are seeking a skilled Global Payments Specialist to join our team at Convera. Based in Santa Ana, this role will involve facilitating effective identification and resolution of customer and banking partner inquiries to payment transactions. As a...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Company OverviewWestern Union is a leading FinTech company that aims to be one of the world's largest digital payment processors. With over 10,000 employees spanning 200 countries and territories, we believe that when money moves, better things happen.SalaryThe estimated annual salary for this position in Santa Ana, Costa Rica ranges from $45,000 to $60,000...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Company OverviewTreviPay is a leader in B2B payments, facilitating $6 billion in transactions annually across 27 countries and 18 currencies. Our innovative technology, service expertise, and working capital solutions empower clients to grow their businesses.Salary & BenefitsWe offer a competitive salary, ranging from $50,000 to $70,000 per year, depending...


  • San José, San José, Costa Rica Convera A tiempo completo

    At Convera, we are committed to making money move easy for our customers. As a Payment Processing Associate, you will play a critical role in ensuring the smooth processing of incoming and outgoing payments from business clients.We are the largest non-bank B2B cross-border payments company in the world, serving more than 30,000 customers globally. In this...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Expert to join our team at Convera.Key ResponsibilitiesProvide exceptional support to internal and external customers, ensuring their needs are met in a timely and professional manner.Work closely with internal customer support and dealer support teams to manage workload and allocate resources...


  • San José, San José, Costa Rica Datasite A tiempo completo

    Unlock Your Potential with DatasiteWe're seeking a skilled Product Support Specialist to join our team and play a vital role in delivering exceptional support to our global clients. If you have a passion for problem-solving, excellent communication skills, and a desire to make a difference, this could be the opportunity for you.About the RoleThis is a...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    About Wns Global ServicesWe are a global Business Process Management leader offering business value to 400+ clients worldwide by combining operational excellence with deep domain expertise in key industry verticals.Our ServicesBanking and Financial ServicesConsulting and Professional ServicesHealthcareInsuranceManufacturingRetail and Consumer Packaged...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job DescriptionAs a Global Payments Resolution Specialist at Convera, you will play a vital role in ensuring seamless payment transactions for our clients. Located in our Santa Ana office, you will be part of a dynamic team that resolves customer and banking partner inquiries efficiently.The ideal candidate will have excellent communication skills, both...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    About TreviPayTreviPay is a leading provider of innovative B2B payment solutions, empowering clients to streamline their transactions and improve customer experiences.Our team facilitates $6 billion in transactions annually across 18 currencies, serving customers in over 27 countries. We specialize in payment and credit management for B2B companies...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Transforming Financial Services with Western Union">We're looking for a talented individual to join our team as a Digital Payments Analyst in Costa Rica. As a key member of our WU Digital Payments team, you will play a critical role in analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Job Summary:We are seeking a skilled and motivated Customer Support Representative to join our team at Trevipay. As a Payments Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.About Us:Trevipay is a leading global B2B payments and invoicing network,...