Enterprise Licensing Strategist
hace 1 mes
At ServiceNow, we empower organizations to maximize their potential by streamlining license management and compliance. As a skilled professional in this role, you will work closely with our sales team to identify revenue opportunities, analyze customer usage, and develop strategies to optimize entitlements.
We're proud to have over 7,700+ customers across the globe, serving approximately 85% of the Fortune 500 companies. Our commitment to excellence has earned us a spot on the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies lists.
Key Responsibilities:
- Run comprehensive reports on customer usage to pinpoint new revenue streams
- Collaborate with sales teams to discuss licensing utilization and drive upsell motions
- Educate customers on entitlement measurement logic and structure, ensuring they operate within contracted limits
- Work with our Business Intelligence team to enhance use verification & compliance processes on future platform developments
- Deliver individual and group projects to improve current processes and develop new usage guidelines & enablement resources
- Own responsibility for meeting all business SLAs related to compliance processes
- Maintain accurate documentation for internal teams and customers
- Train users on best practices around compliance and use verification processes
- Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality as part of UAT (agile process)
- Gather business requirements from stakeholders and develop a detailed understanding of to-be processes;
- Analyze project requirements, determine optimal outcomes, and drive projects from start to successful completion with development and user teams;
- Communicate status regularly with stakeholders and executive sponsors.
Qualifications:
- Minimum 8 years' experience in data analytics, pricing operations, sales operations, or deal desk, preferably in software industry
- Strong verbal and written communication and confident presentation skills
- Proven ability to work cross-functionally with different teams and nationalities
- Ability to work well with others, objectivity with excellent attention to detail
- Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
- Familiarity with BI Tools (PowerBI and Tableau) and working with large data sets
Desired Skills & Experiences:
- Experience in license compliance, audit, and/or usage verification role
- Critical path methodology or PERT experience
- Expertise in developing dashboards in Tableau or Power BI, and exposure to SQL/Snowflake
- Certification in Project Management methodologies
- Workflow design, project management, and/or Agile SDLC experience
- Prior experience using the ServiceNow platform
- Prior experience as a user or administrator of cloud-based License Entitlement, CRM and/or PRM solutions
- Willingness to assist wherever help is needed
Estimated Salary Range: $120,000 - $180,000 per annum based on location and experience.
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