Enterprise Account Manager

hace 7 meses


San José, Costa Rica Enterprise Software Solutions A tiempo completo

**We advocate for a human-centered approach in addressing technological challenges**

Optimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scale

We are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners nationwide, committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive groundbreaking results for clients across all company sizes, geographies, and industries. The ESS team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

As a trusted partner, we provide software and services through collaborative solutions. In the complex game of licensing, we win by helping our customers to crack the code.

**ESS, headquartered in Tempe Arizona (US) is growing fast and we are looking for outstanding Enterprise Account Managers **responsible for selling large Microsoft-centric Professional and Managed Services engagements to new and existing clients.

**Mission**

Reporting to the CEO, and the Director of Sales, the Enterprise Account manager is responsible for driving sales at ESS and coordinating with the internal team the solution delivery.

**Responsibilities**

**Account Planning**
- Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive customer success.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads. Creates opportunities for support contract renewals and upsell.

**Sales and opportunity closing**
- Drives significant new revenue from Microsoft products by upselling and cross-selling.
- Develop and expand relationships within the customer base.
- Ensure customer expectations and obligations are fulfilled and Microsoft is a net promoter of ESS.
- Work closely with internal teams: including Professional Services, Engineering, Marketing, etc., to address customer issues, challenges, and success factors.
- Work closely with Microsoft and product management to understand new requirements and upcoming product releases, considering advancing sales motions within the customer organization.
- Anticipate and understand the needs, requirements, and/or pain points of Microsoft as a global organization and propose potential solutions.
- Manage accounts of all sizes by acting as ESS representative externally with clients and internally by working with direct reports and supporting positions

**Customer Relationship Management**
- Learns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Business leaders) and technical professionals to enable quality solution delivery.
- Gathers information on the business and Information Technology objectives for customer organizations, identifies customer needs, and creates a shared plan to support outcomes. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.

**Consumption and Delivery Execution**
- Takes ownership for team coordination and connects identified opportunities, questions, and/or issues from customer organizations. Leads complex internal ESS technical/sales teams or partners to address, to ensure progress across solution areas. Identifies and mitigates blockers to customer success goals.

**What you will bring**

5+ years of successful enterprise software sales, customer success, account management or business development experience, experience closing complex agreements/deals

Must have strong sales aptitude, excellent relationship-building skills, cloud & AI skillset and a consultative sales approach, with experience with implementation of enterprise software in a SaaS company preferred.

Prior sales experience with Microsoft and a deep understanding knowledge of Microsoft’s Ecosystem, including Enterprise on-premises, hybrid, and cloud software and services portfolio, with emphasis across the entire Microsoft stack, including Azure, Dynamics365, M365, Data and AI, Security, Copilot, etc. and Microsoft’s Industry clouds

Ability to develop executive-level (CxO) relationships lead strategic initiatives with customers and present ESS value proposition to C-level executives.

Ability to work with partners to drive technical solutions to support ESS portfolio with Microsoft.

Ability to work with product management team to create new sol



  • San José, Costa Rica NOKIA A tiempo completo

    **Costa Rica** **(Hybrid)** *** - The Account manager will be the business leader responsible al the way from the sales strategy definition to its execution and success for a specific territory in MN Enterprise in Latin America. He or she shall guide the sales support organization into success with a team spirit and high ambition for growth. The objective...


  • San José, Costa Rica Microsoft A tiempo completo

    The **Sr. Customer Success Account Manager,** will be part of our **Customer Success** organization. Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...


  • San José, Costa Rica Cloudera A tiempo completo

    Job Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...


  • San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    As a Technical Account Manager at AWS Enterprise Support, you will have the opportunity to be the principal technical advisor and "voice of the customer" for our Enterprise clients.We are seeking a highly skilled and experienced individual to join our team as a Technical Account Manager. As a Technical Account Manager, you will provide technical guidance and...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are seeking an experienced Enterprise Systems Delivery Manager to join our team at Hewlett Packard Enterprise.The successful candidate will have a strong background in project management, with a proven track record of delivering complex IT projects on time, within budget, and to the required quality standards.Key Responsibilities:Manage the implementation...

  • Account Manager

    hace 3 meses


    San José, San José, Costa Rica Webhelp A tiempo completo

    **Account Management Role**At Webhelp, we are seeking a skilled Account Manager to partner with our clients and drive business growth. As an Account Manager, you will be responsible for managing client relationships, developing processes to ensure excellent service delivery, and identifying opportunities for additional product or service sales.**Key...

  • Account Manager I

    hace 2 semanas


    San José, Costa Rica BMA Group A tiempo completo

    **Responsibilities** - Manage a book of accounts successfully through research, consistent follow up and strategic thinking. - Collecting and analyzing data to learn more about consumer behavior. - Building relationships with clients based on trust and respect. - Negotiate contracts and close agreements to maximize profits, Understanding customer needs -...

  • City Key Account Manager

    hace 2 semanas


    San José, Costa Rica 99 A tiempo completo

    Business Development - San José, San Jose, Costa Rica - Manager About us: **Didi Chuxing **(“DiDi”) is the world’s leading mobile transportation and convenience platform! The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express,...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers. You will interact with customers in a professional and efficient manner to...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers. You will interact with customers in a professional and efficient manner to...

  • Account Manager

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the JobWe are seeking an experienced Account Manager to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service, ensuring a successful transition and ongoing usage of the service.Key ResponsibilitiesWork with brands during the...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Role OverviewWe are seeking a highly motivated Sales Account Manager to join our team in Guatemala. As a key member of our sales team, you will be responsible for achieving quarterly and annual goals by building strong relationships with end customers and driving sales growth through our channel partners.About the RoleThis is an exciting opportunity to join...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    About SentinelOneSentinelOne is a cybersecurity leader that's revolutionizing the industry with its XDR platform. Our technology automatically prevents, detects, and responds to threats in real-time, providing unparalleled protection for our clients.We're a values-driven team that prioritizes collaboration, innovation, and customer satisfaction. We're...

  • Account Manager

    hace 7 meses


    San José, Costa Rica E&S Global A tiempo completo

    **E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil**: **Habilidades requeridas** - Telecomunicaciones - CRM - ERP Odoo - Cumplimiento de metas - Indicadores (KPIs) - Consecución y mantenimiento de clientes **Requisitos**: - Experiência mínima de 2 a 3 años - Profesional en Telecomunicaciones o carreras a...

  • Customer Success Manager

    hace 3 semanas


    San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...

  • Engagement Manager

    hace 2 semanas


    San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Engagement Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the world’s...

  • Casino Account Manager

    hace 9 meses


    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager. As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue. Your sales background, account management experience, and leadership skills will be...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    English language proficiency (written and spoken) - 2+ years of sales or account management experience - Bachelor’s degree or equivalent experience - Phone/Volume outbound activity experience Job summary Amazon Global Sales is seeking a dynamic and motivated Account Manager who can facilitate the international expansion of US based Sellers. Sales of...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Role Overview:We are seeking a Senior Account Growth Manager to lead our Strategic Account Management team in driving business growth and customer satisfaction.