Enterprise Solutions Strategist

hace 1 mes


San José, San José, Costa Rica Officespace A tiempo completo

Main Responsibilities




  • Maintain and expand client technical necessities by collaborating with diverse teams, including Project Managers, Client Success Managers, and Support Agents, to deliver winning solutions for existing and new clients.
  • Drive cross-system integration and maintenance for each software deployment.
  • Provide technical solutions, workarounds, or value-creating outcomes for client business needs and cases.


Key Job Duties




  • Communicate the business and technical value of services and solutions to stakeholders.
  • Clearly articulate solutions verbally and in written documentation.
  • Maintain overall customer health and focus on technical customer health.
  • Establish and maintain system configurations, architectures, and runbooks for designated clients.
  • Collaborate with Project Management, Client Success, and Sales teams on technical deliverables.
  • Assist stakeholders in evaluating integration and connector options based on business needs.
  • Propagate technical solutions and best practices to stakeholders.
  • Identify opportunities for product and service improvements and advocate for solutions.
  • Provide guidance and best practices during client performance reviews.


Qualifications




  • C1-C2 English level according to CEFR or equivalent.
  • 3-5 years of enterprise-level experience in Technical Solutioning or a similar field.
  • At least 3-5 years of experience in customer-facing solution delivery within a professional services organization.
  • Degree, certificate, or prior experience in computer science, engineering, or a relevant field is highly preferred.
  • Ability to review API documentation and assist customers in determining API usage and troubleshooting.
  • Experience with SSO, LDAP, and SCIM protocol.
  • Leadership skills for business discussions with customers and solution architecture.
  • Strong aptitude for learning and implementing new technology, concepts, and processes.
  • Excellent communication and analytical skills.


About Officespace




  • Officespace is a leading technology consulting company.
  • We deliver winning solutions for clients.


Why Officespace?




  • We strive to be the best in our industry.
  • We prioritize our clients' needs.


What We Offer




  • Competitive salary and benefits.
  • Opportunities for growth and development.
  • Collaborative and dynamic work environment.


How to Apply



Contact us at Officespace to learn more about this exciting opportunity.



Please submit your resume and cover letter to us.



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