ServiceNow Business Process and Compliance Project Manager
hace 2 semanas
We are seeking an experienced Business Process and Compliance Project Manager to join our team at ServiceNow. As a key member of our organization, you will play a crucial role in driving business growth and improving operational efficiency.
About the Role:
- Dual responsibilities: Subject matter expertise in Subscription usage, reviewing and associating with Contractual data, Compliance business rules, and Project Management responsibilities.
- Subject Matter Responsibilities include:
- Understand compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help our customers understand their usage of the ServiceNow Platform.
- Interpret and analyze overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities.
- Understand association of subscription, license, usage, and contractual data into sales team.
- Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform.
- Understand all business SLAs and operational KPIs related to compliance processes.
- Project Management Responsibilities include:
- Undertake responsibility as a senior, e2e Project Manager to deliver critical GDM and/or cross-enterprise projects.
- Be a single point of control and contact to own projects - lead to desired outcomes.
- Consult with internal GDM and SN stakeholders to drive charter, requirements, testing plans, delivery, and measure monitoring.
- Manage critical project communications across team members and influence decision making to leadership and steering.
- Review and analyze content and data to measure performance.
- Analyze processes and help re-design (process engineer) to-be business process to achieve goals.
- Develop KPIs for to-be desired outcomes.
- Manage overall project calendar and prioritization.
- Develops overall project plan models, templates, and resourcing requirements.
- Copies and manages individual project plans, status reports, communications, and delivery accountability.
- Transfroms current project planning tools by aligning with best practice systems and processes at SN and the industry (SDLC and PMI-based).
About You:
- Minimum 8-10 years' strong experience in project management; PMI certified preferred.
- Minimum 6-8 years' strong experience in data analytics, subscription software, licensing, and contract/compliance.
- Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels.
- A 'can do' attitude to fast-paced and dynamic situations, challenges.
- Ability to translate technical requirements into business requirements and value statements, and drive business requirements into matching test use cases.
- Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata.
- Critical thinking, analysis, troubleshooting, and problem-solving expertise.
- Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates.
- Proficient in Project Management software (plans) and demonstrated ability to build and deliver communication collateral (decks, workshop orchestration, etc.).
- Ability to work independently and as part of a team in a highly dynamic and fast-paced environment.
- Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint.
- Exposure to working cross-functionally with different teams and nationalities.
- Ability to articulate complex concepts in a clear and concise manner.
- Strong interpersonal skills with a penchant for problem solving.
The Benefits:
- $143,000 - $183,000 per year.
- Paid time off and holidays.
- Mental health resources.
- Professional development opportunities.
About ServiceNow:
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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