ServiceNow Impact Accelerator Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
Unlock Customer Value with ServiceNow Impact

At ServiceNow, we're on a mission to revolutionize the way organizations operate. As a Technical Consultant - AI Specialist, you'll be part of our esteemed team in Costa Rica, building solutions that drive business success.

As a core member of our global customer success organization, your role will focus on helping clients unlock the full potential of the ServiceNow platform. You'll deliver technical accelerators to complex customers, present and prepare client-facing materials, identify process improvement opportunities, and mentor junior team members.

Key Responsibilities:

  • Present and deliver technical accelerators to large enterprise customers remotely
  • Prepare technology-related deliverables for clients and internal stakeholders
  • Identify and drive process improvements, guide best practices development, and mentor junior colleagues
  • Develop new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact, including scoping effort, fulfilling business requirements, and resolving escalations
  • Demonstrate products, both standard and tailored to customer needs
  • Understand business and technical problems addressed by the Customer Success Program
  • Develop strong working relationships with other teams
  • Drive continuous improvements of implementation methodology and service offerings
  • Mentor resources and peer review development work

Requirements:

  • Proven technical and business process experience in leading ServiceNow solution development and delivery
  • Knowledge of technical components such as LDAP, SAML/SSO, and integrations
  • Experience with AI/ML technology, preferably with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
  • Web Technologies experience (XML, HTML, JavaScript, Web Services, etc.) in a SaaS environment
  • Agile methodologies experience
  • Excellent written and verbal communication skills
  • Interpersonal skills, customer-centric attitude, and experience working with cross-functional teams
  • Fluency in Portuguese is a plus
  • ServiceNow certifications and commitment to obtaining more
  • Customer-centric mindset, ensuring actions contribute to measurable value and customer success stories
  • Hungry and humble mindset, seeking help when challenges arise

What We Offer:

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any protected category under law.

We lead with flexibility and trust in our distributed world of work. Our estimated salary for this position is $120,000-$180,000 per year, depending on location and experience.



  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **About the Role**ServiceNow is seeking a skilled Technical Portfolio Associate to join our Impact team. As a key member of our global team, you will play a critical role in supporting the creation and maintenance of a portfolio of technical accelerators.**Key Responsibilities**Collaborate with Senior and Principal Technical Portfolio Managers to gain...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleAs a key member of our team, you will play a vital role in troubleshooting performance issues and optimizing our systems to ensure seamless delivery of services to our customers.We are seeking an experienced ServiceNow professional with a strong background in JavaScript libraries, add advantage if you have worked on Java, MySQL, LINUX &...

  • AI Solutions Architect

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Unlock Business Value with ServiceNowAs a Digital Transformation Specialist at ServiceNow, you will play a key role in helping our customers unlock business value and accelerate the adoption of our products. This is an exciting opportunity to join a global customer success organization and work with complex, large enterprise customers to deliver technical...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About ServiceNowAt ServiceNow, we empower companies to work at the speed of now. Our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, our technology makes the world work for everyone. We're a company that moves fast, innovates, and dreams big together. As a Technical Support Engineer at ServiceNow, you'll be part of a global organization that guides our customers through critical issues to ensure timely and effective case resolution.We're looking for individuals who can...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleAs a Servicenow Configuration Specialist at IBM, you will play a critical role in delivering exceptional customer experiences through effective system configuration.We are seeking an experienced professional to join our team and take on the responsibility of core system configuration. Your primary focus will be on gathering and documenting user...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Unlock Business Outcomes with ServiceNowWe are seeking a highly skilled Customer Experience Specialist to join our team at ServiceNow. As a key member of our customer success organization, you will play a vital role in helping our customers achieve business outcomes and maximize their investment in our products.


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Role OverviewServicenow is a leading technology company that makes the world work for everyone. We are seeking an experienced Sales Operations Specialist to join our team.


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    About ServiceNowServiceNow is a leading provider of cloud-based digital workflows.Job SummaryWe are seeking an experienced Business Outcomes Specialist to join our team. This role will be responsible for ensuring customers achieve maximum value from their ServiceNow investment.Key ResponsibilitiesOversee customer outcomes engagement to understand each...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Unlocking Customer Potential at ServiceNow**At ServiceNow, we empower customers to achieve their goals through innovative solutions. As a Senior Product Success Architect, you will be part of our team that makes this vision possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, our goal is to provide exceptional customer experiences. We're looking for a skilled Technical Support Specialist to join our team and contribute to our mission.This role involves working with customers to resolve technical issues and provide best-in-class support. As a Technical Support Specialist, you will be responsible for troubleshooting...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Overview**At ServiceNow, we strive to make the world work for everyone. Our technology empowers our customers to innovate and succeed, while our people drive change through their relentless curiosity and ingenuity. By joining our team, you become part of a collaborative environment where diverse talents come together to create innovative...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, we are committed to empowering our partners to deliver exceptional value to our shared customers. We are seeking a Strategic Partner Enablement Specialist to join our team and help us drive digital transformation in the industry.The ideal candidate will have a strong ability to drive and manage enablement initiatives and partner engagement...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Database Reliability SpecialistWe are seeking a skilled Database Reliability Specialist to join our team at ServiceNow. As a key member of our Database SWAT team, you will be responsible for ensuring the production stability of our customer applications and infrastructure services.Key Responsibilities:Develop automation tools to facilitate and improve...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Are you passionate about driving cash flow and ensuring seamless customer relationships? We are seeking an experienced Cash Collection Specialist to join our team at ServiceNow.About the RoleWe have a unique opportunity for a skilled professional to take on a challenging role that requires strong communication, negotiation, and problem-solving skills. As a...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the Role:We are seeking a highly skilled Data Quality Specialist to join our team at ServiceNow. As a key member of our data quality team, you will be responsible for ensuring the accuracy, completeness, and consistency of our data.Key Responsibilities:Triage and resolve data quality requests using ITSMDevelop and implement data quality rules to ensure...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Servicenow System Architect to join our team at IBM. This role is responsible for designing and implementing complex ServiceNow solutions, ensuring seamless integration with various systems and processes.About the RoleIn this position, you will work closely with clients to understand their business needs and develop...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **About Us**At ServiceNow, we're committed to making the world work for everyone. Our technology is at the forefront of innovation, and our people are the driving force behind it. We believe in a culture of flexibility and trust, where our employees can thrive and live their best lives.We're proud to be one of FORTUNE 100 Best Companies to Work For and...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Overview**At ServiceNow, our technology makes the world work for everyone. We're a company that's transforming the way organizations manage work and deliver exceptional customer experiences. Our innovative solutions are designed to make a meaningful impact on people's lives, and we're committed to creating a better future for all.We serve over...