Senior Product Success Architect

hace 2 semanas

San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About ServiceNow


At ServiceNow, we empower companies to work at the speed of now. Our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


Job Description



  2. Be a core part of a new team we are building in the region. The role of the Senior Technology Consultant - AI Specialist is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
  3. As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.

Responsibilities



  2. Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
  3. Prepare all client-facing and internal deliverables that are technology-related.
  4. Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  5. Guide development of new offerings for our technical accelerator portfolio.
  6. Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations.
  7. Demonstrate the product, both standard and tailored to customer needs.
  8. Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
  9. Develop and maintain strong working relationships with other teams.
  10. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  11. Mentor resources and peer review development work.

Qualifications


To be successful in this role, you have:



  2. Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  3. Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies.
  4. Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products.
  5. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
  6. Experience working with Agile methodologies.
  7. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  8. Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
  9. Fluency in the original language is required.
  10. Has ServiceNow certifications and is prepared to study for, obtain and maintain more.
  11. Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
  12. Loves to win as a team and work efficiently in a collaborative environment.
  13. A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  14. Have a hungry and humble mindset; and proactively seek help when challenges arise.

ServiceNow is an Equal Employment Opportunity Employer


At ServiceNow, we lead with flexibility and trust in our distributed world of work. We are committed to creating a workplace where everyone can be their best self and feel an amazing sense of belonging. If you are passionate about technology and customer success, and want to be part of a team that is changing the world, apply now.

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