Senior Network Architect

hace 7 días


San Francisco, Heredia, Costa Rica Webhelp A tiempo completo

**Transforming Customer Experience**

At Webhelp, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our Software Solutions team, you'll play a crucial role in designing and implementing cutting-edge network infrastructure that empowers our clients to work in new ways, learn from new insights, and rapidly seize new opportunities.

**Your Journey Starts Here**

We're looking for a seasoned Senior Network Engineer to join our Global team. With 7-10 years of experience in enterprise-level networking, you'll have a deep understanding of Private and Public Cloud interconnect via MPLS, Internet, VPN Tunnel, and other networking technologies. Your expertise will be invaluable in collaborating with other teams to design IVR and Telecom solutions and troubleshoot complex routing issues.

**Key Responsibilities**

Design and implement functional network infrastructure in both private and public cloud (LAN, WLAN, WAN, AWS, and Voice networks)

Expert with standard network tools such as WireShark, SolarWinds, etc.

Resolve standard and escalated SolvNow network tickets

Mentor other team members and address user needs

Knowledge of network administration and architecture and experience troubleshooting

Passionate about security and data protection

Configure and install software on routers, switches, load balancers, and other network devices

Monitor network performance and integrity and present suggestions for improvement

Resolve issues by troubleshooting cloud and local infrastructure

Work with hardware/software and multiple cloud vendors to implement/maintain networking solutions

Automate tasks and monitor their effectiveness

Oversee security measures (e.g., access authentication and disaster recovery)

Communicate with users to resolve networking/connectivity issues

Maintain complete technical documentation in our Microsoft OneNote repository

Suggest improvements to network performance, capacity, and scalability

Assist Sales/Marketing with Architectural design strategies

**Requirements**

Experience in a network administrator role with Industry-related experience as a Senior Network Engineer

Several of the following Professional certifications: CCNP, CCDP, AWS Cloud Practitioner, Architect, Security, Genesys, Avaya, Nice

Experience with VoIP and session border control (SBC) technologies

Expert with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution

In-depth understanding of communication protocols (OSI Model) and routing protocols (e.g. BGP, OSPF)

Familiarity with access control models and network security

Knowledge of coding languages for scripting automation tasks (e.g CLI, Python, Perl, and others)

Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds, WireShark tools)

Expert with network operating systems (JUNOS, Cisco IOS)

Troubleshoot on live devices with packet sniffing tools

Experience managing a team and mentoring junior members

BSc/BA in Computer Science, Engineering or a related field


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