Customer Engagement Technical Solutions Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Program Management Role at ServiceNow**

We are seeking an experienced Program Manager to lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities for our products/services. This role will track and allocate resources effectively to ensure smooth program execution.

The ideal candidate will have 10+ years of work experience in Program Management, with a proven track record of managing cross-functional teams and delivering results. They should also be familiar with CRM systems and customer engagement tools.

In this role, you will:

  • Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
  • Provide support for the leadership team by delivering insightful updates and reports.
  • Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders.
  • Deliver monthly reports to Business Units to keep stakeholders informed about program developments.

The successful candidate will possess excellent communication skills, ability to communicate complex technical issues in a concise manner, and experience presenting to executives. They should also have solid leadership skills to influence and motivate without authority.

The estimated salary range for this position is $140,000 - $170,000 per year, depending on location and experience.

ServiceNow offers a dynamic work environment with opportunities for growth and development. We are committed to fostering a culture of innovation, inclusivity, and collaboration. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.



  • San Francisco, Heredia, Costa Rica Encora A tiempo completo

    About the Role">We are seeking a highly skilled Technical Support Specialist to join our team at Encora. This individual will serve as the primary point of contact for customer inquiries and concerns, providing exceptional communication and support to ensure high customer satisfaction.Responsibilities">- Manage customer expectations and experiences through...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Company Overview">Auxis is a dynamic and innovative organization that values exceptional customer support. We strive to deliver top-notch services to our clients, and we're looking for talented professionals to join our team.About the Role">We are seeking a skilled Techncial Customer Support Specialist to provide timely responses and resolutions to Tier 1...


  • San Francisco, Heredia, Costa Rica First Factory A tiempo completo

    First Factory is a leading manufacturing organization seeking an experienced IT Support Specialist to provide technical assistance to our staff and drive the maturation of our security protocols.To succeed in this role, you should possess extensive experience in delivering high-quality information technology support in fast-paced environments.As First...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Sgf Global seeks a seasoned Technical Support Specialist to join our team in delivering exceptional customer experiences with our Citrix Networking solutions.**Key Responsibilities**We are looking for a highly skilled and experienced individual to independently resolve complex customer issues, collaborate with Engineering teams to develop technical...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Company Overview:">Hewlett Packard is a leading technology company that values innovation and customer satisfaction. Our team of experts works tirelessly to provide top-notch solutions for our clients.">Job Description:">We are seeking an Expert Technical Support Specialist to join our team. The successful candidate will be responsible for resolving...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Are you looking for a challenging and rewarding career in technical support?We have an exciting opportunity for a Technical Support Specialist to join our team at Infotree Global Solutions.About the Role:This is a full-time position that requires strong technical skills and excellent communication abilities.Key Responsibilities:Provide technical support for...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupCloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. We value diversity, collaboration, and innovation in our work environment.Our TeamWe are seeking an experienced Technical Solutions Specialist to join our team. This role will focus on advanced problem analysis and...


  • San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the Role">We are seeking a highly skilled Technical Solutions Specialist to join our team. In this role, you will provide critical support to customers and internal stakeholders, working closely with cross-functional teams to resolve technical issues and improve processes.">Key Responsibilities:">">Work with customers to register and set up accounts on...


  • San Francisco, Heredia, Costa Rica Prodigious A tiempo completo

    About ProdigiousWe are a distributed agile environment where leadership is required but also built along with a senior team. As one of the largest communications groups in the world with over 80,000 collaborators in more than 100 countries, we aim to create an environment and culture that allows high-performing teams to innovate and develop great experiences...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewExperian Health is seeking a skilled Technical Support Specialist to provide implementation and support services for our Patient Scheduling product. This role requires strong analytical capabilities, logical expression skills, and experience in the healthcare industry.Key ResponsibilitiesProvide technical support for internal and external...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsExperian is a world-leading information services company that unlocks the power of data to create opportunities for consumers, businesses, and society. As a forward-thinking organization, we are committed to delivering innovative solutions that drive growth, enhance customer experiences, and foster a culture of inclusivity.The RoleWe seek an...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we empower consumers and our clients to manage their data with confidence. Our company description is built on a foundation of trust, innovation, and expertise. As the world's leading global information services company, we help individuals take financial control, businesses make smarter decisions, and organizations prevent identity fraud and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian is a global information services company dedicated to empowering consumers and clients with data management confidence. By transforming data into solutions, we facilitate transactions, ensure financial safety, and improve the financial lives of millions worldwide.We have been recognized by Forbes as one of the 'World's Most...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About Our TeamWe are a global team of innovative professionals dedicated to delivering exceptional technical support to our clients. Our team is committed to providing timely and accurate solutions to complex technical issues, ensuring seamless problem resolution and maintaining strong customer relationships.Job SummaryWe are seeking a highly skilled...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleAs a Technical Support Specialist, you will play a crucial role in providing world-class support to Experian EDQ clients. You will be responsible for promptly resolving technical issues related to API, data processing, and application functionality.Key ResponsibilitiesDiagnose and troubleshoot complex technical issuesCollaborate with product...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianAs a global information services company, we help businesses and consumers make informed decisions through our data-driven solutions.We're proud to be recognized as one of the 100 Best Companies to Work for by FORTUNE and a Great Place To Work (GPTW) certified organization.We empower our clients with innovative technology and best-in-class data...


  • San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completo

    Job Description:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Sykes Costa Rica.Responsibilities:Provide exceptional customer service through phone, email, and chat support.Resolve technical issues efficiently and effectively, ensuring high-quality resolutions.Stay up-to-date with product knowledge and...


  • San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **Transforming Technology at 360Training**We are on the cusp of a revolutionary transformation, shifting our tech stack to be more microservices-oriented and embracing composable commerce. As a Platform Support Engineer, you will play a pivotal role in this journey, leveraging your technical expertise to drive innovation and excellence.We seek an exceptional...


  • San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    **About Us:**Infotree Global Solutions is a leading provider of innovative solutions for businesses. Our team of experts works closely with clients to deliver customized solutions that meet their unique needs.**Job Description:**We are seeking an experienced Ariba SAP Cloud Solutions Integration Specialist to join our team. The successful candidate will be...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Senior Technical Field Specialist to join our team in Costa Rica.As an IT support specialist, you will be responsible for troubleshooting and creating solutions that leverage technology to meet the end customer's business needs. This service is on-site and may include:Main ResponsibilitiesAssembly of equipment (Rollout)Relocation...