Technical Client Success Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

About Us

Experian is a world-leading information services company that unlocks the power of data to create opportunities for consumers, businesses, and society. As a forward-thinking organization, we are committed to delivering innovative solutions that drive growth, enhance customer experiences, and foster a culture of inclusivity.

The Role

We seek an experienced Technical Client Success Specialist to join our team. This individual will serve as the primary point of contact for technical consulting and collaborate with cross-functional teams to ensure seamless client engagement. The successful candidate will be responsible for:

  • Communicating incident status to account teams and clients, ensuring timely resolution and effective issue management.
  • Analyzing cases and tickets to identify recurring trends and providing recommendations for remediation.
  • Ensuring proper documentation, meeting SLAs, and driving resolution in a timely manner.
  • Aggregating non-incident client requests for changes to production and executing execution in alignment with contracts and priorities.
  • Participating in daily/weekly/monthly operational calls to ensure alignment across internal and external stakeholders.
  • Developing strategies to improve customer service and collaborating with Experian Product Development teams to address reoccurring service issues.
  • Helping analyze customers' needs and suggesting potential new services for client consideration.
  • Serving as the Technology Voice for all Experian Product, Platform, and Technology.

Requirements

To be successful in this role, you will need:

  • A minimum of 4 years of technical client-facing experience.
  • Strong knowledge of enterprise technology infrastructure, including operating systems, servers, storage, and networking.
  • Familiarity with cloud computing concepts, software, and systems.
  • Ability to query ad hoc data in various reporting platforms and navigate ticketing systems.
  • Excellent analytical and problem-solving skills, with the ability to communicate complex technical information effectively.
  • Strong presentation skills and the ability to work in a high-pressure, fast-paced environment.

Benefits and Culture

We offer a competitive compensation package, medical, life, and dental insurance, international benefits, flexible work arrangements, paid time off, annual performance bonuses, education reimbursement, and more. Our commitment to diversity, equity, and inclusion creates a thriving and inclusive team where everyone feels valued and empowered to succeed.



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