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Customer Success Technology Operations Specialist
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About the Role:
We are seeking a highly skilled Customer Success Technology Operations Specialist to join our team. In this role, you will be responsible for overseeing and administering various Customer Success technologies through feature implementation, continued maintenance, and future advancements.
Your Key Responsibilities:
- Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization
- Declaratively configure and administer solutions to Tebra Customer Operations
- Work with cross-functional teams to gather requirements and translate them into technical solution designs
- Articulate and demonstrate solutions to internal customers by providing sound recommendations and prescribed best practices
- Participate in design reviews and technical discussions with our technology partners and internal stakeholders
- Isolate, triage, and resolve bugs/issues
- Execute, manage, and assist in the development of technology roadmaps
- Identify opportunities to improve existing solutions, features, and functionality
- Play a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies
Your Professional Qualifications:
- 3+ years of direct experience in technology administration, Salesforce Administration Experience/Certification or other CRM experience
- Excel proficiency in running and creating formula functions, pivot tables, and charts
- PREFERRED: Experience with telephony/IVR management, preferably NiceInContact
- NICE-TO-HAVE: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification
- General understanding of database concepts
- Experience in a fast-paced production environment on a CRM platform
- Administrator experience in a production environment
- System integration experience and best practices
- Experience with solution designing operationally
- Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations
- Troubleshooting and problem-solving skills
- Strong skills with attention to details
- Ability to work with ample autonomy
- Versed in programmatic best practices for cross functional collaboration
- Ability to identify systemic issues and make recommendations and implement for future improvements
About Tebra:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
Our Values:
- Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
- Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
- Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
- Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
- Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.
