Technical Excellence Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

At Mphasis, we pride ourselves on our Front2Back Transformation approach, leveraging the exponential power of cloud and cognitive technologies to deliver hyper-personalized digital experiences.

Our team is seeking a skilled Technical Excellence Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for:

**Case Management:** Creating cases for commercial clients, attending to calls with technical support groups, and ensuring seamless communication.

**Technical Support:** Providing assistance to clients in English and Spanish, handling administrative requests, and creating cases for clients in the commercial area.

**Responsibilities:**

  • Documenting incidents, following up, and ensuring timely closure
  • Understanding IT terminology and applying it effectively
  • Collaborating with cross-functional teams to resolve complex issues

We're looking for an individual with excellent English proficiency (B2+ or above), high school diploma, and prior experience in customer service and technical support. If you're passionate about delivering exceptional technical excellence and have a strong desire to grow with our organization, we'd love to hear from you

About Us: At Mphasis, we foster an open and transparent culture that encourages experimentation, innovation, and growth. Join us in building a legacy of technical excellence and driving business success through cutting-edge technology and expertise.



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