Account Development Specialist

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amazon Business
Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses.

Your Role
Senior Customer Advisors play a crucial part in building and managing their book of business by leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period.

Main Responsibilities
- Meet or exceed targets for customer acquisition and customer spend adoption.
- Initiate prospecting and lead generation activities within Public Sector organizations.
- Assist customers with registration and present registered customers with Amazon Business account tours.
- Educate and network with key prospect and customer contacts.
- Relay market needs and requirements back to internal Amazon teams including Product, Management, Technical and Category Management teams.
- Drive customer satisfaction.
- Collaborate closely with marketing, merchandising, business development, customer service and other internal Amazon stakeholders.

Required Skills and Qualifications
- Excellent communications skills with the ability to manage challenging conversations in a professional manner.
- Ability to prioritize and demonstrate discipline in exceeding goals. Strong ownership, bias for action and willingness to roll-up your sleeves.
- Expert use of MS Office Suite.
- Knowledge of procurement and source to pay methods.
- BA/BS degree


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