Senior Account Resolution Specialist
hace 6 horas
Job Description: We are seeking a highly motivated Senior Account Resolution Specialist to join our team at Msd. The ideal candidate will have a strong background in account management and a proven track record of resolving complex customer issues.
Key Responsibilities:
- Analyze and resolve customer complaints in a timely and professional manner.
- Work closely with cross-functional teams to identify and implement process improvements that enhance customer satisfaction.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and colleagues.
- Collaborate with senior leadership to drive business growth and improve operational efficiency.
- Provide exceptional customer service and support, ensuring that customer needs are met and exceeded.
Requirements:
- Bachelor's Degree in Business, Accounting, or Finance (or career in progress).
- Minimum of 1 year of experience in collections activities or a related field.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work under time pressure, prioritize tasks, and meet deadlines.
- Strong analytical and problem-solving skills, with a proactive management style.
Preferred Qualifications:
- Intermediate to Advanced PC skills, including MS Excel, Word, and PowerPoint.
- English language proficiency at 85% minimum.
- Customer service oriented and able to work in a fast-paced environment.
Benefits:
- Opportunity to work for a dynamic and growing company.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
What We Offer:
- A challenging and rewarding role that allows you to make a real impact.
- The opportunity to work with a talented and dedicated team.
- A dynamic and innovative work environment that fosters creativity and growth.
How to Apply: If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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