Service Delivery Manager
hace 6 meses
**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Know someone at Stryker?**:
**Who we Want**:
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
- ** Motivated product launchers.** People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
- ** Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Analytical problem solvers**. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
**What you will do**:
- Translate and communicate with business stakeholders, transition projects from build to operations team.
- Take full accountability for stability and security of Analytics products.
- Manage Application services vendors and ensure they are providing optimum service.
- Handle escalations and communication to ensure stakeholders are well informed.
- Understand and ensure data privacy laws and ensure adequate adherences.
**What you need**:
- At least 13 years of experience in production support, Service delivery and change management.
- Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture.
- Experience in Microsoft Azure stack, data architecture, data modelling & visualization.
- Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps
- Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.
- Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.
- Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred
- Experience working with executive business stakeholders is required.
- Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools
- Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
- Experience documenting complex processes and presenting them in a clear and understandable format is required.
- Experience in understanding, evaluating, and recommending changes to business processes are required.
- The expertise in Agile Development methodologies preferred
- Demonstrated ability to lead through influence.
- Demonstrated ability to manage and execute competing priorities in a fast-paced environment
- Demonstrated experience leading service operations and service delivery (build) teams.
**About Stryker
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