Service Delivery Manager
hace 3 meses
**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Know someone at Stryker?**:
**Who we Want**:
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
- ** Motivated product launchers.** People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
- ** Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Analytical problem solvers**. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
**What you will do**:
- Translate and communicate with business stakeholders, transition projects from build to operations team.
- Take full accountability for stability and security of Analytics products.
- Manage Application services vendors and ensure they are providing optimum service.
- Handle escalations and communication to ensure stakeholders are well informed.
- Understand and ensure data privacy laws and ensure adequate adherences.
**What you need**:
- At least 13 years of experience in production support, Service delivery and change management.
- Experience in supporting ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake housesolutions architecture.
- Experience in Microsoft Azure stack, data architecture, data modelling & visualization.
- Experience current / or prior hands hands-on in the following technologies Azure stack, Power BI, Data science related tech stack, Oracle Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps
- Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.
- Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.
- Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred
- Experience working with executive business stakeholders is required.
- Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools
- Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
- Experience documenting complex processes and presenting them in a clear and understandable format is required.
- Experience in understanding, evaluating, and recommending changes to business processes are required.
- The expertise in Agile Development methodologies preferred
- Demonstrated ability to lead through influence.
- Demonstrated ability to manage and execute competing priorities in a fast-paced environment
- Demonstrated experience leading service operations and service delivery (build) teams.
**About Stryker
-
Account/service Delivery Manager
hace 4 meses
San José, Costa Rica DXC Technology A tiempo completoWe are seeking an experienced **Service Delivery Manager** to join our team. As a Service Delivery Manager, you will play a crucial role in ensuring the seamless delivery of our IT services to clients and maintaining exceptional client satisfaction. You will collaborate closely with internal IT teams, manage escalations, oversee data center operations, and...
-
Service Delivery Manager
hace 6 días
San Francisco, Heredia, Costa Rica Fujitsu A tiempo completoJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Fujitsu. As a key member of our delivery organization, you will be responsible for ensuring the successful delivery of services to our customers.Key ResponsibilitiesDevelop and implement standardized processes for service delivery that are adopted by all Fujitsu...
-
Solution & Delivery Manager
hace 3 meses
San José, Costa Rica Peachtree Networks A tiempo completoPeachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...
-
IT Service Delivery Function Lead, Manufacturing
hace 4 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...
-
Sr. Associate Virtual Service Delivery
hace 4 meses
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Digital Corporate Affairs Client Partner and Colleague Services Team is responsible for providing a high quality, consistent, and repeatable end user support experience to Pfizer colleagues via a multi-channel service support strategy. The team provides leadership to maintain and deliver a consistent operating environment across Digital...
-
Service Delivery Lead
hace 3 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Collaborative...
-
Operations Service Delivery Specialist
hace 3 semanas
San José, San José, Costa Rica Nitel A tiempo completoJob SummaryNitel is seeking a highly skilled Operations Service Delivery Specialist to join our team. As a key member of our service delivery team, you will be responsible for delivering exceptional customer experiences while meeting service level agreements (SLAs).Key ResponsibilitiesManage all aspects of the service delivery process for customers with...
-
Delivery Manager
hace 2 meses
San José, Costa Rica Corporación F&M S.A.C A tiempo completoWe (Torre) are helping CloudKinetics find a top candidate to join their team full-time for the role of Delivery Manager - Cloud and Data. Compensation: To be agreed upon. Location: Remote (for Colombia and Costa Rica residents). Mission of CloudKinetics: "We transform our customers’ business to realize the power of cloud in everything they do." What...
-
Operations - Service Delivery
hace 4 meses
San Jose, Costa Rica Nitel A tiempo completothe position You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external...
-
Service Delivery Manager
hace 15 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionAs a key member of Experian's Service Acceptance department, you will oversee a cross-regional team of Service Acceptance analysts, ensuring that new products or significant product enhancements are operationally ready for launch. This involves facilitating testing, securing security signoffs, verifying Knowledge Articles, and adhering to...
-
Cci Solution Delivery Sr. Analyst M&a
hace 5 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...
-
Operations Service Delivery Specialist
hace 2 semanas
San José, San José, Costa Rica Nitel A tiempo completo{"Job SummaryWe are seeking a highly skilled Operations Service Delivery Specialist to join our team at Nitel. In this role, you will be responsible for delivering exceptional customer experiences while meeting Service Level Agreements (SLAs).Key Responsibilities* Manage all aspects of the service delivery process for customers with fewer than twenty (20)...
-
Cci Solution Delivery Sr. Analyst
hace 5 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completo**Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Dedicated...
-
Product Manager
hace 4 meses
San José, Costa Rica Splunk A tiempo completo**Product Manager - Cloud Business Delivery** A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also...
-
IT Service Delivery Planning
hace 4 meses
San José, Costa Rica Emerson A tiempo completo**PRINCIPAL REQUIREMENTS** - Work with the Service Delivery management team, supporting the processes to identify, communicate, follow-up and measure key financial performance indicators. - Facilitate, plan, and support the following Management Processes: - Service Delivery Team Financial best practises awareness - Team Resource usage, capacity management...
-
Service Manager
hace 4 meses
San José, Costa Rica Ufinet A tiempo completo**Descripción General** Brindar a los clientes estratégicos un trato personalizado y de calidad, mediante la realización de diversas actividades que fortalecen nuestra atención y el servicio que Ufinet brinda. De esta forma se ayudará a que el cliente crezca a nível comercial y estratégico. El Service Manager también es encargado de fomentar los...
-
Service Delivery Coordinator Ii
hace 4 meses
San José, Costa Rica Nitel A tiempo completo**the position** You drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external...
-
Customer Delivery Manager
hace 4 meses
San José, Costa Rica Catalina Marketing A tiempo completo**Why Catalina?** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive environment that...
-
Cx Delivery High Touch Operations Manager Bilingual
hace 4 meses
San José, Costa Rica Techgenies México A tiempo completoTechGenies is a global software development company with years of experience in delivering cutting edge, custom solutions to a wide range of verticals and industries. We operate software factories in locations that ensure access to great programming and information technology talent We are looking for a CX Delivery High Touch Operations Manager (HTOM) to...
-
Customer Delivery Manager
hace 4 meses
San José, Costa Rica Catalina Marketing A tiempo completo**Why Catalina?** Catalina delivers omni-channel managed media solutions to our customers with a long-standing history of rich data assets, but our **_greatest_** asset is our people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful. When you join the Catalina team, you will be part of an inclusive...