Customer Service Agent
hace 2 meses
Join Our Team as a Customer Service Agent
Bill Gosling Outsourcing is currently seeking dedicated Customer Service Agents to join our vibrant office in Heredia, Costa Rica.
In this role, you will be responsible for:
Engaging with customers on a daily basis and addressing inquiries professionally and efficiently. You will assist customers by providing detailed information about our products and resolve any issues they may encounter, all while ensuring accurate updates to customer information.
Key Responsibilities
- Assist customers with inquiries and concerns regarding products and services.
- Meet and exceed performance metrics and client expectations consistently.
- Deliver exceptional customer satisfaction and provide quality support.
- Maintain customer records with accurate information adhering to guidelines.
- Interact with customers via phone, email, and other communication methods to update account information.
- Promote the company's core values and participate in various company initiatives.
- Undertake additional tasks as assigned.
Requirements
- Previous experience in a Customer Service role is an advantage.
- Proficient in English at a CEFR B2 level or higher.
- A high school diploma or equivalent is preferred.
- We offer both office-based and hybrid working options. Enjoy a modern office with a collaborative work environment and complimentary coffee
About You
- Passionate about engaging with people over the phone, possessing excellent communication and listening skills, both written and oral.
- Compassionate, with a strong ability to empathize and provide effective solutions.
- Motivated to advance and develop your career.
Why Choose Us?
- Competitive monthly salary between $900 and $950 USD, with an opportunity for additional performance bonuses.
- Bonuses based on performance.
- Enjoy a paid day off for your birthday.
- Paid leaves for marriage (3 days) and bereavement (3 days).
- Access to free counseling services.
- Transportation provided.
- Annual salary increase based on performance.
- Member of our solidarity association.
- Dental benefits available.
- Partnership with SmartFit for fitness discounts.
- Employee discounts at various restaurants, hotels, and airlines.
- Free parking for employees.
- A supportive work culture focused on learning and growth.
- Opportunities for career advancement within the organization.
About Our Company
Bill Gosling Outsourcing is committed to offering careers in Customer Service with various shifts and full-time opportunities in our advanced call center. We prioritize a fun, inclusive, and dynamic work environment that encourages personal and professional development.
Location
Our office is situated in the stunning Centro Corporativo El Cafetal in La Ribera de Belén, Heredia, conveniently located near the Marriott Hotel.
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