Billing Agent

hace 6 meses


San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

We are still growing with new and exciting opportunities - Be a part of our team

We have a new Canada-based client who is looking for Billing Agents to add to our Team. The first class starts on March 18th.

As a Billing Agent, you will:
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

Responsible for responding to inbound call inquiries and complaints related to billing such as:

- Price inquiries and bill discrepancies for protection and/or maintenance plans.
- Price inquiries and bill discrepancies for rental products.
- Service installation charge disputes.
- Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
- Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment);
- Deceased Customer.
- Enrolling Customers on e-billing.
- Billing overall inquiries, including summary requests for historical data.

**Requirements**:
- Previous experience in Customer Service is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Position fully Work from Office

Why work with us?- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus- Monday to Friday schedules - Weekends off- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company
- About us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
- Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

CHECK US OUT



  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we are committed to providing exceptional customer service and career development opportunities for our team members.We are seeking a skilled Billing Agent to join our team, responsible for responding to inbound call inquiries and complaints related to billing.Interact with customers in a courteous and efficient manner, providing...

  • Billing Agent

    hace 6 meses


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **We are still growing with new and exciting opportunities - Be a part of our team!** We have a new **Canada-based** client who is looking for **Billing Agents **to add to our Team. **The first class starts on March 18th.** As a **Billing Agent, **you will: Interact with customers/ customer information on a daily basis, promptly responding to all inquiries...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Estamos buscando a un agente de servicio al cliente para trabajar con nuestros clientes canadienses. El trabajo implica responder a consultas y quejas relacionadas con la facturación, explicar los precios y las facturas, resolver disputas sobre cargos de instalación del servicio, problemas con cuentas, consultas sobre pagos y la inscripción de clientes en...

  • Costa Rica Loading Agent

    hace 3 semanas


    San José, San José, Costa Rica Tui Group A tiempo completo

    About the Role- As a Loading Agent with TUI Musement in San Jose, Costa Rica, you will be responsible for loading reservations onto our Asterix system for executives, pre-closing, and billing closing.- Control and billing of reservations, accounting support in difference issues, creation of contracts in systems, creation of services and modalities, charging...

  • Back Office Agent

    hace 6 meses


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! We have a new Canada-based client who is looking for Back...

  • Auditor de Aduanas

    hace 1 mes


    San José, San José, Costa Rica Maersk A tiempo completo

    Descripción del PuestoEstamos buscando a un Auditor de Aduanas quien será responsable de asesorar a los clientes internos y externos en temas de técnicas legales y de comercio exterior y fungir como Agente Aduanero.Responsabilidades PrincipalesRealizar la revisión documental y dar el VB o indicar correcciones.Realizar la clasificación arancelaria de los...

  • Customs Broker

    hace 4 semanas


    San José, San José, Costa Rica Maersk A tiempo completo

    Responsabilidades: Realizar la revisión documental y dar el VB o indicar correcciones. Realizar la clasificación arancelaria de los productos. Solicitar y/o tramitar los permisos de importación/exportación que corresponda. Confeccionar, generar, transmitir y dar seguimiento a las declaraciones aduaneras hasta obtener la autorización de levante. Esta en...

  • Oficial de Aduanas

    hace 4 semanas


    San José, San José, Costa Rica Maersk A tiempo completo

    Descripción del Puesto:Maersk busca a un Oficial de Aduanas apasionado y con experiencia en la gestión de operaciones aduaneras. Este profesional será responsable de generar y tramitar declaraciones aduaneras, así como de realizar clasificaciones arancelarias y solicitar permisos de importación y exportación. Responsabilidades: Realizar revision...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are seeking a skilled Back Office Agent to join our team at Bill Gosling Outsourcing. As a Back Office Agent, you will be responsible for resolving complex billing and collection queries, as well as responding to and resolving customer issues in a timely fashion.Key Responsibilities:- Resolving complex billing and collection queries- Responding to and...

  • Analista de Precios

    hace 1 mes


    San José, San José, Costa Rica Recluta Talenthunter A tiempo completo

    Objetivo de la posición:El Analista de Precios será responsable de atender todas las necesidades de facturación de clientes nuevos y frecuentes de la empresa, garantizando la calidad establecida y prometida al cliente.Responsabilidades:- Mantener actualizado el directorio de proveedores locales e internacionales.- Administrar documentos: Mantener...


  • San José, San José, Costa Rica Maersk A tiempo completo

    Buscamos un profesional altamente calificado para el puesto de Oficial de Aduanas Senior en Maersk. Esta posición es crucial para garantizar la eficiencia y precisión en la gestión de declaraciones aduaneras.Resumen del PuestoEl Oficial de Aduanas Senior será responsable de:Realizar revisiones documentales exhaustivas y emitir informes...

  • Customer Service Agent

    hace 3 semanas


    San José, San José, Costa Rica Teleperformance A tiempo completo

    The Customer Experience Specialist is an integral part of the Teleperformance team, working directly with customers to provide a seamless customer experience.**Key Responsibilities and Accountabilities**- Assists cardholders regarding questions on their accounts.- Answers telephone and interacts with cardholders in a professional manner.- Facilitates problem...


  • San José, Costa Rica TUI Group A tiempo completo

    San José, Costa Rica- - 125406- - Onsite- - Permanent- - Full Time- - 48Join our global TUI Musement Team in San Jose, Costa Rica as a Loading Agent.Your mission will be to work on the all bookings in our asterix system and performing the complete cycle of invoicing so that the finance team performs its management of collection to the TTOO and payment to...

  • Customs Auditor

    hace 6 meses


    San José, Costa Rica Maersk A tiempo completo

    Tenemos una visión más grande que el océano: ser un verdadero integrador de logística de contenedores, conectando y simplificando la cadena de suministro de nuestros clientes. Contamos con nuestro equipo para hacerlo realidad. Estamos buscando a un Customs Auditor, quien sería responsable de asesorar a los clientes internos y externos en temas de...

  • Customs Clerk

    hace 6 meses


    San José, Costa Rica Maersk A tiempo completo

    Tenemos una visión más grande que el océano: ser un verdadero integrador de logística de contenedores, conectando y simplificando la cadena de suministro de nuestros clientes. Contamos con nuestro equipo para hacerlo realidad. Estamos buscando a un Customs Clerk, quien sería responsable de generar y tramitar las declaraciones aduanera para los...

  • Insurance Claims Examiner

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Insurance Verification Agent role at Auxis involves ensuring timely and accurate updates of insurance policies in various databases, ensuring an efficient billing process for medical providers. You will play a key role in determining patient insurance status and coverage extent, and maintaining accurate patient accounts.Key...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we are committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, we invite you to explore this opportunity.We are still growing with new and exciting opportunities - Our team is looking for a skilled Back Office Agent to add to our team.As a Back...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Ops Support Agent will be responsible for ensuring timely and accurate updates of insurance policy reinstatements, modifications, and cancellations in necessary databases. This role plays a crucial part in determining patient insurance status and extent of benefits, facilitating an efficient billing process for medical providers.Key...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:You will be working with a fast-growing business process outsourcing provider to deliver support to a leading healthcare services provider. This provider serves a large number of hospitals and physician practices, resulting in a high volume of patient encounters annually.Key Responsibilities:As an Insurance Plan Clerk, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:Auxis is seeking a skilled Insurance Policy Review Specialist to join our team. As an AR Review Agent, you will play a critical role in ensuring the accuracy and timeliness of insurance policy reinstatements, modifications, and cancellations.Key Responsibilities:Review patient accounts for accuracy prior to placement with outside collection...