Remote Customer Service Agent

hace 11 horas


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Overview of the Role:**

We are seeking a highly skilled and empathetic customer service agent to join our team. As an agent, you will be responsible for answering incoming calls from customers regarding various inquiries, billing, payments, basic technical support, and customer service. You will also document your interactions accurately.

Key Competencies:

  • Active listening skills
  • Empathy
  • Result-oriented mindset

Responsibilities:

  1. Handle telephone calls from customers efficiently and professionally per established criteria
  2. Resolve problems in a timely and satisfactory manner

Requirements:

  • English language proficiency at level B2 (85% or higher)
  • Intermediate computer skills, including Microsoft Windows environment
  • Ability to type proficiently
  • High school degree or equivalent required; work experience is a plus

Compensation Package:

A competitive monthly salary ranging from ¢450,000.00 to ¢500,000.00 per month reflects our commitment to rewarding our talented agents.

Language Requirements:

Candidates must possess a strong command of the English language, with a minimum proficiency level of B2 (85%). This ensures effective communication with our global clients.

Work Arrangement:

In light of the COVID-19 pandemic, we have temporarily shifted to remote work arrangements. Our agents enjoy the flexibility and comfort of working from home while maintaining high levels of productivity and job satisfaction.



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