Hotel Reservation Agent
hace 1 día
Job Overview
We are seeking a highly skilled Hotel Reservation Agent to join our team at Marriott Worldwide. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.
About the Role
This is a full-time position that requires a high level of professionalism, attention to detail, and effective communication skills. You will work closely with guests, colleagues, and management to resolve inquiries, process reservations, and maintain accurate records.
Key Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Determine appropriate room type based on guest needs and availability.
- Verify room availability and rates, and explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests, such as room preferences and amenities.
- Answer questions about hotel facilities, services, and room accommodations.
- Follow sales techniques to maximize revenue and ensure efficient room inventory management.
- Input and access data in the reservation system, using correct codes and rates for special room types.
- Escalate guest concerns appropriately, following established procedures.
- Maintain confidentiality of proprietary information and protect company assets.
Requirements and Qualifications
- Possess excellent communication and interpersonal skills, with the ability to interact with diverse groups.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Previous experience in customer-facing roles, preferably in hospitality or travel industry.
- Ability to work independently and as part of a team, with strong problem-solving and analytical skills.
- Familiarity with reservation systems and technology a plus.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, comprehensive training, and opportunities for professional growth and development. We are committed to fostering a culture of inclusivity, diversity, and respect, where every individual feels valued and supported.
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