Soft Collections Agent
hace 4 semanas
Join Our Team as a Soft Collections Agent
At Bill Gosling Outsourcing, we are excited to welcome new Soft Collections agents to our modern office located in Heredia, Costa Rica.
As a Soft Collections agent, your primary responsibilities will include:
Core Responsibilities
- Initiate and receive calls to facilitate payment arrangements.
- Discuss payment plans and negotiate terms as needed.
- Thoroughly evaluate customer account details to address inquiries effectively.
- Address and resolve customer concerns and objections.
- Interact with clients through various channels to update account information and ensure satisfaction.
What We’re Looking For
- Experience in Customer Service is an advantage.
- Strong English skills (CEFR B2 / 85% or above).
- High school diploma or equivalent is preferred.
About You
- Enjoy engaging with customers over the phone, demonstrating exceptional communication and listening skills.
- Possess the ability to empathize with customers and provide valuable solutions.
- Have strong negotiation skills to guide customers towards payment compliance.
- A motivated individual eager to advance within the company.
What We Offer
- Initial salary of $900, which increases to $950 after the first month, with the possibility of a monthly bonus up to $300.
- Performance-based bonuses.
- Paid time off for birthdays.
- Paid leave for marriage and bereavement (3 days each).
- Access to free counseling services.
- Complimentary transportation.
- Annual salary increase based on performance.
- Benefits through our solidarity association.
- Dental coverage.
- Collaboration with SmartFit for fitness benefits.
- Exclusive employee discounts on restaurants, hotels, and travel.
- Complimentary parking for all staff.
- A dynamic work environment fostering learning and growth.
- Pathways for internal promotions within the organization.
About Us
Bill Gosling Outsourcing offers enriching career opportunities in Customer Service backed by full-time hours and various shifts in our advanced call center. We cultivate a vibrant, inclusive, and stimulating workplace that nurtures both personal and career development.
Our Office Location
Our office is situated in the enchanting Centro Corporativo El Cafetal in La Ribera de Belén, Heredia, next to the Marriott Hotel.
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