Financial Recovery Specialist

hace 1 semana


San José, San José, Costa Rica Western Union A tiempo completo

**Western Union Overview**

We're a global business committed to moving money for better. Our mission is to be the most trusted and efficient way to move money across the globe.

**Estimated Salary:** $40,000 - $55,000 per year, depending on experience.

Job Summary:

We're seeking a skilled Associate Collector to join our Retail Collections Ops team in Santa Ana, Costa Rica. As a key member of our team, you'll be responsible for contacting customers to determine the reason for payment delinquency in Western Union.

Key Responsibilities:

  • Provide online support to agents phone inquiries related to collections.
  • Manage incident and cases for agent escalations.
  • Take prompt action to reactivate agents who comply with payment terms.
  • Use computerized systems for tracking, information gathering, and troubleshooting.
  • Answer inquiries and resolve problems in coordination with team members or other functional areas.

Requirements:

  • Bachelor's degree preferred.
  • Less than 18 months of finance, accounting, or collections experience.
  • Flexible and adaptable.
  • Ability to influence and drive execution.
  • Passionate about working in a multicultural environment.
  • Strong written and verbal communication skills in English (C1- 83% min) and French (B2+ is a plus).

Benefits:

  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.

About You:

We're looking for someone who is passionate about helping others and providing a world-class customer experience. If you have strong communication skills, a flexible mindset, and a passion for working in a multicultural environment, we encourage you to apply.


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