Financial Recovery Specialist
hace 1 semana
**Western Union Overview**
We're a global business committed to moving money for better. Our mission is to be the most trusted and efficient way to move money across the globe.
**Estimated Salary:** $40,000 - $55,000 per year, depending on experience.
Job Summary:
We're seeking a skilled Associate Collector to join our Retail Collections Ops team in Santa Ana, Costa Rica. As a key member of our team, you'll be responsible for contacting customers to determine the reason for payment delinquency in Western Union.
Key Responsibilities:
- Provide online support to agents phone inquiries related to collections.
- Manage incident and cases for agent escalations.
- Take prompt action to reactivate agents who comply with payment terms.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Answer inquiries and resolve problems in coordination with team members or other functional areas.
Requirements:
- Bachelor's degree preferred.
- Less than 18 months of finance, accounting, or collections experience.
- Flexible and adaptable.
- Ability to influence and drive execution.
- Passionate about working in a multicultural environment.
- Strong written and verbal communication skills in English (C1- 83% min) and French (B2+ is a plus).
Benefits:
- Short-term incentives.
- Multiple health insurance options.
- Accident and life insurance.
- Access to best-in-class development platforms.
About You:
We're looking for someone who is passionate about helping others and providing a world-class customer experience. If you have strong communication skills, a flexible mindset, and a passion for working in a multicultural environment, we encourage you to apply.
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