Customer Service Representative
hace 3 semanas
Role Overview
Bill Gosling Outsourcing is seeking a skilled Customer Collections Agent to join our team in Heredia, Costa Rica. In this role, you will play a crucial part in resolving customer inquiries and issues, ensuring timely payments, and providing exceptional customer service.
Key Responsibilities
- Make outbound and take inbound calls to arrange payment
- Negotiate payment terms if applicable
- Review account status and information to understand customer inquiries
- Engage with customers on all communication channels to resolve issues
Requirements
- Previous customer service experience
- English proficiency of CEFR B2 or better
- High school education or equivalent
What We Offer
- Competitive salary and bonus structure
- Monday to Friday schedules with weekends off
- Performance-based bonuses
- Comprehensive benefits package
About Us
Bill Gosling Outsourcing is a leading provider of customer service solutions, committed to delivering exceptional results and fostering a positive work environment.
Apply Now
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