Payment Collection Specialist
hace 1 mes
We invite applications for a Payment Collection Specialist position in our modern office in Heredia, Costa Rica.
This role is ideal for individuals with excellent communication skills and experience in customer service. As a Payment Collection Specialist, you will be responsible for:
Main Responsibilities
- Facilitating payment arrangements through phone calls.
- Negotiating payment plans and discussing terms with customers.
- Evaluating customer account details to address inquiries efficiently.
- Resolving customer concerns and objections.
- Ensuring customer satisfaction by updating account information through various channels.
Requirements
- Experience in Customer Service is an asset.
- Strong English skills (CEFR B2 / 85% or above).
- High school diploma or equivalent is preferred.
Benefits and Compensation
- An attractive initial salary of $900, increasing to $950 after the first month.
- Performance-based bonuses up to $300 per month.
- Paid time off for special occasions.
- Paid leave for important life events (3 days each).
- Free access to counseling services.
- Complimentary transportation to and from work.
- Annual salary increase based on performance.
- Dental coverage for employees and their families.
- Partnership with SmartFit for fitness benefits.
- Exclusive employee discounts on dining, accommodations, and travel.
- Complimentary parking for all staff members.
- A stimulating work environment that encourages growth and development.
- Opportunities for internal promotions within the organization.
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