Highly Skilled Customer Service Agent for Connected Drive
hace 3 semanas
We are seeking a highly skilled Customer Service Agent to join our team at Bosch Group. As a Customer Service Agent, you will be responsible for providing exceptional customer service to vehicle owners across various regions.
Key Responsibilities- Provide top-notch customer service over the phone to resolve customer inquiries and issues in a timely and professional manner.
- Assist customers with account-related inquiries, including refunds, enrollments, changes, and updates.
- Support law enforcement agencies when a vehicle is reported stolen, following established protocols.
- Offer technical support to clients on topics such as Connected Drive, remote unlock, app purchases, and account setup.
- High School Diploma or equivalent required; 2 years of experience in a call center environment preferred.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office and web-based applications.
- Customer service-oriented with strong interpersonal skills.
- Able to multitask and work effectively in a fast-paced environment.
- Demonstrate situation-specific empathy and strong organizational skills.
$40,000 - $60,000 per year, based on location and experience.
Work EnvironmentBosch Group offers a dynamic and supportive work environment that fosters growth and development.
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