Highly Skilled Customer Service Agent for Connected Drive

hace 3 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Job Overview

We are seeking a highly skilled Customer Service Agent to join our team at Bosch Group. As a Customer Service Agent, you will be responsible for providing exceptional customer service to vehicle owners across various regions.

Key Responsibilities
  • Provide top-notch customer service over the phone to resolve customer inquiries and issues in a timely and professional manner.
  • Assist customers with account-related inquiries, including refunds, enrollments, changes, and updates.
  • Support law enforcement agencies when a vehicle is reported stolen, following established protocols.
  • Offer technical support to clients on topics such as Connected Drive, remote unlock, app purchases, and account setup.
Requirements
  • High School Diploma or equivalent required; 2 years of experience in a call center environment preferred.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office and web-based applications.
  • Customer service-oriented with strong interpersonal skills.
  • Able to multitask and work effectively in a fast-paced environment.
  • Demonstrate situation-specific empathy and strong organizational skills.
Estimated Salary

$40,000 - $60,000 per year, based on location and experience.

Work Environment

Bosch Group offers a dynamic and supportive work environment that fosters growth and development.



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